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SDI SD0-101 Exam - Topic 2 Question 60 Discussion

Actual exam question for SDI's SD0-101 exam
Question #: 60
Topic #: 2
[All SD0-101 Questions]

Your Service Desk has a Standard Operating Procedure for telephone call handling. Which of

these options would NOT be included in that procedure?

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Suggested Answer: A

by Jina at Oct 23, 2022, 05:27 PM

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Jarvis
4 months ago
Listening is crucial, can't believe that's even a question!
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Isabelle
4 months ago
Wait, are we really saying empathy isn't important?
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Whitney
4 months ago
A personalized greeting is a must!
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Cortney
4 months ago
I think all of these should be included, honestly.
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Felix
4 months ago
Definitely not D, empathy is key!
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Robt
5 months ago
I feel like asking the right questions is crucial, but I can't recall if empathy is explicitly mentioned in our SOPs.
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Rhea
5 months ago
I’m a bit confused; I thought listening was a key part of any procedure. Maybe it’s not as formalized as the others?
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Chana
5 months ago
I remember practicing questions like this, and I feel like using a personalized greeting is definitely something that should be included.
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Lettie
5 months ago
I think all of these options are important for call handling, but I’m not sure if showing empathy is always part of a standard procedure.
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Beatriz
5 months ago
Hmm, this seems like a straightforward marketing question. I'll think through the options carefully.
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Marguerita
5 months ago
Hmm, I'm a bit unsure about this one. The calculation matrix seems complex, and I want to make sure I understand how it works before answering.
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