Discuss SDI SD0-101 Exam Topic 2 Question 49

What is the correct procedure for leaving a voice mail?

ALeave your name and tell the user you will call them back in the next hour or so

BLeave the date, time and your name, SLA requirements, detailed information regarding the
Service Desk process for this type of incident and advise them to do nothing until they hear from
you again

CLeave your name, date and time, contact number, incident number, the reason for your call
and any action required of the user

DLeave the user with the message that the service desk tried to call them, give the time and date
of the call, advise them that there has been a development with their incident

Suggested Answer: C

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12 comments · newest first

Tori 12 months ago

Totally agree with C, it covers everything!

Dino 1 year ago

Wait, do people really leave all that info in voicemails?

Cherelle 1 year ago

C seems like the most complete option.

Mica 1 year ago

I think just saying you'll call back is enough, right?

Dulce 1 year ago

Always include your name and the reason for the call!

Carri 1 year ago

I remember that we should definitely include our name and the reason for the call, but I can't recall if we need to mention the time we called them.

Mitsue 1 year ago

I’m a bit confused about whether we should tell them to do anything or just leave a message. I think option B might be too detailed.

Kyoko 1 year ago

I practiced a similar question, and I feel like option C sounds right because it covers all the important details we need to provide.

Winifred 1 year ago

I think I remember that we should leave our name and some details, but I'm not sure if we need to include the incident number.

Jerlene 1 year ago

I think Service Manager might be the right answer here. It's an on-premise solution that provides similar functionality to cloud management tools, like monitoring and automation.

Jannette 1 year ago

I'm pretty confident that phishing is a type of Cracker/Hacker Attack. That's the option that makes the most sense to me.

Merissa 1 year ago

Hmm, I'm a bit confused on this one. I'm not sure if the answer is B or D. I'll have to think it through carefully.

SDI SD0-101 Exam - Topic 2 Question 49 Discussion