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SDI SD0-101 Exam - Topic 2 Question 49 Discussion

What is the correct procedure for leaving a voice mail?
C) Leave your name, date and time, contact number, incident number, the reason for your call and any action required of the user
A) Leave your name and tell the user you will call them back in the next hour or so
B) Leave the date, time and your name, SLA requirements, detailed information regarding the Service Desk process for this type of incident and advise them to do nothing until they hear from you again
D) Leave the user with the message that the service desk tried to call them, give the time and date of the call, advise them that there has been a development with their incident

SDI SD0-101 Exam - Topic 2 Question 49 Discussion

Actual exam question for SDI's SD0-101 exam
Question #: 49
Topic #: 2
[All SD0-101 Questions]

What is the correct procedure for leaving a voice mail?

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Suggested Answer: C

by Lizette at May 04, 2022, 06:28 AM

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Tori
10 months ago
Totally agree with C, it covers everything!
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Dino
10 months ago
Wait, do people really leave all that info in voicemails?
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Cherelle
11 months ago
C seems like the most complete option.
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Mica
11 months ago
I think just saying you'll call back is enough, right?
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Dulce
11 months ago
Always include your name and the reason for the call!
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Carri
11 months ago
I remember that we should definitely include our name and the reason for the call, but I can't recall if we need to mention the time we called them.
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Mitsue
11 months ago
I’m a bit confused about whether we should tell them to do anything or just leave a message. I think option B might be too detailed.
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Kyoko
11 months ago
I practiced a similar question, and I feel like option C sounds right because it covers all the important details we need to provide.
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Winifred
11 months ago
I think I remember that we should leave our name and some details, but I'm not sure if we need to include the incident number.
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Jerlene
11 months ago
I think Service Manager might be the right answer here. It's an on-premise solution that provides similar functionality to cloud management tools, like monitoring and automation.
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Jannette
12 months ago
I'm pretty confident that phishing is a type of Cracker/Hacker Attack. That's the option that makes the most sense to me.
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Merissa
12 months ago
Hmm, I'm a bit confused on this one. I'm not sure if the answer is B or D. I'll have to think it through carefully.
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