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Which of the options best describes a key responsibility of a Service Desk Manager?
Suggested Answer: B
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13 comments · newest first
AD
Adelle
12 months ago
Not sure about D, seems too niche for a manager role.
BL
Blythe
1 year ago
C is the right choice, no doubt about it.
RO
Rosalia
1 year ago
Surprised that A is even an option!
CA
Caprice
1 year ago
I think B is just as important for visibility.
YO
Yolande
1 year ago
C is definitely the main responsibility!
WI
Willard
1 year ago
I’m a bit confused; I thought delivering service quality was important, but I guess it’s not the key responsibility? Maybe option A is misleading?
TE
Tenesha
1 year ago
Option D sounds familiar too, but I feel like it’s more about the Problem Management team rather than the overall Service Desk duties.
ME
Merri
1 year ago
I remember a practice question that mentioned promoting the Service Desk, but I’m not sure if that’s the main responsibility.
JU
Julene
1 year ago
I think the Service Desk Manager is mainly about managing incidents, so I’m leaning towards option C.
EU
Eun
1 year ago
Ah, I see what they're getting at. The workers' comp network is going to be tailored to the specific needs of that program, which means things like emphasizing primary care and rapid recovery, rather than just matching the group health plan. I think B is the way to go on this one.
AR
Argelia
1 year ago
I've worked with Cisco SD-WAN before, and I know RHEL 7.5 is the recommended version for the controller deployment. I'm pretty confident that's the right answer here.
BU
Buffy
1 year ago
This question seems pretty straightforward. I'll just read through the options carefully and choose the one that's clearly the legal and ethical practice.
TA
Tamar
1 year ago
This looks straightforward. I'll use the Power Query Editor to merge the City and State columns into one.