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SDI SD0-101 Exam - Topic 2 Question 4 Discussion

Which of the options best describes a key responsibility of a Service Desk Manager?
B) To promote the Service Desk to the organisation and users
A) To deliver ad-hoc levels of service quality from the Service Desk
C) To manage Incidents and Major Incidents
D) To develop and manage the Problem Management team

SDI SD0-101 Exam - Topic 2 Question 4 Discussion

Actual exam question for SDI's SD0-101 exam
Question #: 4
Topic #: 2
[All SD0-101 Questions]

Which of the options best describes a key responsibility of a Service Desk Manager?

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Suggested Answer: B

by Raina at May 06, 2022, 03:04 AM

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Adelle
10 months ago
Not sure about D, seems too niche for a manager role.
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Blythe
10 months ago
C is the right choice, no doubt about it.
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Rosalia
11 months ago
Surprised that A is even an option!
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Caprice
11 months ago
I think B is just as important for visibility.
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Yolande
11 months ago
C is definitely the main responsibility!
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Willard
11 months ago
I’m a bit confused; I thought delivering service quality was important, but I guess it’s not the key responsibility? Maybe option A is misleading?
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Tenesha
11 months ago
Option D sounds familiar too, but I feel like it’s more about the Problem Management team rather than the overall Service Desk duties.
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Merri
11 months ago
I remember a practice question that mentioned promoting the Service Desk, but I’m not sure if that’s the main responsibility.
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Julene
11 months ago
I think the Service Desk Manager is mainly about managing incidents, so I’m leaning towards option C.
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Eun
11 months ago
Ah, I see what they're getting at. The workers' comp network is going to be tailored to the specific needs of that program, which means things like emphasizing primary care and rapid recovery, rather than just matching the group health plan. I think B is the way to go on this one.
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Argelia
12 months ago
I've worked with Cisco SD-WAN before, and I know RHEL 7.5 is the recommended version for the controller deployment. I'm pretty confident that's the right answer here.
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Buffy
12 months ago
This question seems pretty straightforward. I'll just read through the options carefully and choose the one that's clearly the legal and ethical practice.
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Tamar
12 months ago
This looks straightforward. I'll use the Power Query Editor to merge the City and State columns into one.
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