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SDI SD0-101 Exam - Topic 2 Question 32 Discussion

The Problem manager in your organisation has told you that one of his teams key tasks isProactive Problem Management. What did he mean by this?
D) They analyse Incident records to identify historical and current trends
A) They talk to users about any inconveniences experienced when using their computers
B) They talk to Facilities Management about forthcoming office moves
C) They undertake satisfaction surveys

SDI SD0-101 Exam - Topic 2 Question 32 Discussion

Actual exam question for SDI's SD0-101 exam
Question #: 32
Topic #: 2
[All SD0-101 Questions]

The Problem manager in your organisation has told you that one of his teams key tasks is

Proactive Problem Management. What did he mean by this?

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Suggested Answer: D

by Sabra at May 03, 2022, 05:17 PM

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Antione
7 months ago
Nah, D is definitely the right choice. It's all about prevention!
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Keshia
7 months ago
I think they should also talk to users, like in A.
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Tiera
7 months ago
Wait, are they really just analyzing records? Sounds boring!
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Ashley
8 months ago
Totally agree, option D makes the most sense!
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Kaycee
8 months ago
Proactive means looking at trends, not just fixing issues.
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Holley
8 months ago
I feel like proactive management could involve surveys, but I can't recall if that's the main focus. It seems more about analyzing past incidents.
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Lamonica
8 months ago
I practiced a question similar to this, and I think it was about using data to prevent future incidents. So, option D sounds right to me.
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Andra
8 months ago
I'm not entirely sure, but I remember something about talking to users to gather feedback. That might be part of it too?
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Reyes
8 months ago
I think proactive problem management is about identifying trends before they become bigger issues, so maybe it's related to analyzing incident records?
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Bev
8 months ago
This is a tricky one, but I think I can figure it out. I'll draw a quick diagram of the tables to visualize the relationships.
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Tyra
8 months ago
I've got this! The three actions are: create a Speech service, register a Direct Line Speech channel, and enable WebSockets for the chatbot app. Easy peasy!
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German
8 months ago
Hmm, I'm a little unsure about this one. I know it has something to do with VEVRAA, but I can't quite remember the specific form. I'll have to think this through carefully.
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Maybelle
8 months ago
Okay, let's see. The question is asking which step the president of the local union would meet with the plant manager. Based on the options, I'm guessing it's either "Escalate the complaint internally" or "Reach the highest level of internal escalation."
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Monroe
8 months ago
Okay, I see the sales amount is 1,200 and the VAT is 240. So the net amount is 960. Based on that, I think Option A is the right journal entry to record this transaction.
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