SDI SD0-101 Exam - Topic 2 Question 15 Discussion
What is the difference between ongoing and periodic customer satisfaction surveys?
C) Ongoing surveys are carried out after Incidents whilst periodic surveys are run on a regular or
annual basis
A) Ongoing surveys are carried out on every call whilst periodic surveys are run monthly
B) Ongoing surveys are carried out over an extended time whilst periodic surveys are limited to
specific events
D) Ongoing surveys are carried out for general information whilst periodic surveys aim to get
more specific Incident-based data
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