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Active listening is a good practice because
Suggested Answer: B
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12 comments · newest first
JO
Jolanda
3 months ago
A is key for meeting targets. Active listening helps with that.
AM
Amalia
3 months ago
I agree, but B is important too. Accurate logs matter.
ST
Stephen
3 months ago
I think option D is the best. It shows respect.
LI
Linsey
3 months ago
B) is a big yes! Accuracy is everything in our line of work.
MA
Mabelle
3 months ago
Wait, does it really show you're deferring to the caller? Sounds off.
DE
Derick
4 months ago
A) is spot on, it helps meet those SLA targets for sure!
VA
Vallie
5 months ago
I don't think it really affects call duration, though.
CH
Chara
5 months ago
Totally agree, active listening is key for better call logging!
LO
Louann
6 months ago
I feel like option D is a bit misleading. Deferring to the caller sounds more like passive listening than active listening, right?
RO
Ronny
6 months ago
I’m a bit confused about option C. I thought longer call durations weren't always a good thing, but maybe if it’s due to active listening, it could be?
SH
Shoshana
6 months ago
I remember practicing questions about call logging accuracy, and I feel like option B makes sense since listening helps capture details better.
LU
Lucina
7 months ago
I think active listening is really important, but I'm not sure if it directly affects SLA targets like option A suggests.