Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

SDI SD0-101 Exam - Topic 2 Question 123 Discussion

Active listening is a good practice because
B) It will improve the accuracy of your call logging
A) It helps you to deliver on your SLA targets
C) It can positively increase your average call duration time
D) It shows that you are deferring to the caller

SDI SD0-101 Exam - Topic 2 Question 123 Discussion

Actual exam question for SDI's SD0-101 exam
Question #: 123
Topic #: 2
[All SD0-101 Questions]

Active listening is a good practice because

Show Suggested Answer Hide Answer
Suggested Answer: B

by Lawanda at Apr 04, 2026, 12:33 PM

Limited Time Offer

25%

Off

Get Premium SD0-101 Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

0/2000 characters
Submit Cancel
Jolanda
1 month ago
A is key for meeting targets. Active listening helps with that.
upvoted 0 times
...
Amalia
1 month ago
I agree, but B is important too. Accurate logs matter.
upvoted 0 times
...
Stephen
1 month ago
I think option D is the best. It shows respect.
upvoted 0 times
...
Linsey
2 months ago
B) is a big yes! Accuracy is everything in our line of work.
upvoted 0 times
...
Mabelle
2 months ago
Wait, does it really show you're deferring to the caller? Sounds off.
upvoted 0 times
...
Derick
2 months ago
A) is spot on, it helps meet those SLA targets for sure!
upvoted 0 times
...
Vallie
4 months ago
I don't think it really affects call duration, though.
upvoted 0 times
...
Chara
4 months ago
Totally agree, active listening is key for better call logging!
upvoted 0 times
...
Louann
4 months ago
I feel like option D is a bit misleading. Deferring to the caller sounds more like passive listening than active listening, right?
upvoted 0 times
...
Ronny
5 months ago
I’m a bit confused about option C. I thought longer call durations weren't always a good thing, but maybe if it’s due to active listening, it could be?
upvoted 0 times
...
Shoshana
5 months ago
I remember practicing questions about call logging accuracy, and I feel like option B makes sense since listening helps capture details better.
upvoted 0 times
...
Lucina
5 months ago
I think active listening is really important, but I'm not sure if it directly affects SLA targets like option A suggests.
upvoted 0 times
...

Save Cancel