SDI Exam SD0-101 Topic 2 Question 114 Discussion

Actual exam question for SDI's SD0-101 exam

Question #: 114
Topic #: 2

[All SD0-101 Questions]

It is your first day answering calls on the Service Desk; what is the best way to greet users when

answering the phone to give them the confidence that you know what you are doing?

AState your name, the company name and ask how you may help

BState your name, the company name and ask for the users details, explaining that you are new

CState your name and company, apologise for your lack of experience and then ask for the
users details

DState your name and ask how you may help

Show Suggested Answer

Suggested Answer: A

by An at Jul 12, 2025, 11:07 PM

Limited Time Offer

25%

Off

Get Premium SD0-101 Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Leoma

1 days ago

I'd go with A. It's the most straightforward and polished approach. If I was a user, I'd feel reassured hearing that.

upvoted 0 times

...

Shelton

2 days ago

B is the way to go. Letting the user know you're new shows you're being upfront, and getting their details first helps you better assist them.

upvoted 0 times

...

Pura

4 days ago

D is the best option. No need to mention being new or apologize. Just state your name and ask how you can help. That shows you're ready to assist, not make excuses.

upvoted 0 times

...

Noah

6 days ago

A is the way to go. You want to project confidence and professionalism, not apologize for your lack of experience. Keep it simple and focused on how you can assist the user.

upvoted 0 times

...