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SDI Exam SD0-101 Topic 2 Question 108 Discussion

Actual exam question for SDI's SD0-101 exam
Question #: 108
Topic #: 2
[All SD0-101 Questions]

Which emotional response from a user would be considered unacceptable and would require

escalation?

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Suggested Answer: B

by Carline at Mar 06, 2025, 10:08 PM

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Georgiann
1 months ago
Wait, so I can't even be a little bit sarcastic? That's just cruel. How else am I supposed to cope with all the impatient, defensive, and downright aggressive users I have to deal with on a daily basis?
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Jennifer
2 days ago
C) Cynicism
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Shawnta
5 days ago
B) Impatience
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Anglea
17 days ago
A) Aggression
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Annice
1 months ago
Aggression is the only correct answer here. I don't care how frustrated a user gets, they better not start throwing punches or I'll call security faster than they can say 'I want to speak to your manager'.
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Vinnie
5 days ago
C) Cynicism
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Nelida
16 days ago
B) Impatience
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Stephaine
28 days ago
A) Aggression
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Stephen
2 months ago
Defensiveness, huh? I can see that being a problem, especially if the customer is convinced they're right and won't listen to reason. Good thing I've got my sarcasm shield ready to deflect any cynical remarks!
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Derick
9 days ago
C) Cynicism
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Joaquin
28 days ago
B) Impatience
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Minna
1 months ago
A) Aggression
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Mabelle
2 months ago
Impatience? Come on, who doesn't get a little impatient sometimes? I'd say that's just part of the job. Gotta have a thick skin in this line of work, am I right?
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Elsa
17 days ago
D) Defensiveness
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Kate
18 days ago
C) Cynicism
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Anika
22 days ago
B) Impatience
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Zachary
29 days ago
A) Aggression
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Shay
2 months ago
Aggression is definitely the right answer here. That kind of behavior is a big no-no in customer service. I'd rather deal with a sarcastic cynic than an angry customer any day!
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Clorinda
12 days ago
I would much rather handle a cynical customer than an aggressive one.
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Tracey
14 days ago
Definitely, patience is key when dealing with difficult customers.
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Vivan
14 days ago
I agree, it's important to remain calm and professional.
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Kenia
1 months ago
Aggression is never acceptable in customer service.
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Lenna
2 months ago
I think defensiveness could also be a red flag and might need escalation.
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Dominga
2 months ago
I agree, aggression can be dangerous and should be dealt with immediately.
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Avery
2 months ago
I think aggression would definitely require escalation.
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