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SDI Exam SD0-101 Topic 2 Question 108 Discussion

Actual exam question for SDI's SD0-101 exam
Question #: 108
Topic #: 2
[All SD0-101 Questions]

Which emotional response from a user would be considered unacceptable and would require

escalation?

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Suggested Answer: B

by Carline at Mar 06, 2025, 10:08 PM

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Mabelle
2 days ago
Impatience? Come on, who doesn't get a little impatient sometimes? I'd say that's just part of the job. Gotta have a thick skin in this line of work, am I right?
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Shay
7 days ago
Aggression is definitely the right answer here. That kind of behavior is a big no-no in customer service. I'd rather deal with a sarcastic cynic than an angry customer any day!
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Lenna
10 days ago
I think defensiveness could also be a red flag and might need escalation.
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Dominga
15 days ago
I agree, aggression can be dangerous and should be dealt with immediately.
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Avery
16 days ago
I think aggression would definitely require escalation.
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