SDI Exam SD0-101 Topic 2 Question 104 Discussion

Actual exam question for SDI's SD0-101 exam

Question #: 104
Topic #: 2

[All SD0-101 Questions]

During a recent training course on effective telephone skills you learnt about effective call

management. Which call management principle must you fulfil to ensure that all the calls you

receive are handled in a professional and effective manner?

AFocus on ending the call as rapidly as possible

BFocus on the callers accent and attempt to speak to him/her in the same way

CFocus on doing what is needed to provide a satisfactory resolution

DFocus on using silent time to catch up with your emails

Show Suggested Answer

Suggested Answer: A

by Trinidad at Dec 09, 2024, 09:01 AM

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Lashawna

17 days ago

Option A is a big no-no. Rushing to end the call is the opposite of effective call management. Gotta take the time to do it right.

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Wenona

19 days ago

B is just plain weird. Why would you try to mimic the caller's accent? That's a surefire way to come across as insincere.

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Kimberlie

22 days ago

Haha, option D is a classic case of multi-tasking gone wrong. Let's keep our focus on the caller, not our inbox!

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Eun

29 days ago

I agree, C is the way to go. Handling calls professionally means putting the customer's needs first, not your own agenda.

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Crissy

2 days ago

User 2: I agree, putting the customer's needs first is key to handling calls professionally.

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Celestina

15 days ago

User 1: I think C is the best option. We need to focus on providing a satisfactory resolution to the caller.

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2 months ago

I think the answer is C, focusing on providing a satisfactory resolution.

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