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SDI Exam SD0-101 Topic 2 Question 104 Discussion

Actual exam question for SDI's SD0-101 exam
Question #: 104
Topic #: 2
[All SD0-101 Questions]

During a recent training course on effective telephone skills you learnt about effective call

management. Which call management principle must you fulfil to ensure that all the calls you

receive are handled in a professional and effective manner?

Show Suggested Answer Hide Answer
Suggested Answer: A

by Trinidad at Dec 09, 2024, 09:01 AM

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Lashawna
2 months ago
Option A is a big no-no. Rushing to end the call is the opposite of effective call management. Gotta take the time to do it right.
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Ryan
17 days ago
Using silent time to catch up on emails is definitely not the right approach to call management.
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Ronald
24 days ago
It's important to focus on what is needed to help the caller, not just end the call quickly.
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Gerry
28 days ago
Definitely, taking the time to provide a satisfactory resolution is key.
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Jani
2 months ago
I agree, rushing through calls is never a good idea.
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Wenona
2 months ago
B is just plain weird. Why would you try to mimic the caller's accent? That's a surefire way to come across as insincere.
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Kimberlie
2 months ago
Haha, option D is a classic case of multi-tasking gone wrong. Let's keep our focus on the caller, not our inbox!
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Altha
21 days ago
User 3: Absolutely, the key is to handle the calls in a professional and effective manner by focusing on what is needed for a resolution.
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Malissa
25 days ago
User 2: I agree, we need to prioritize the caller's needs over catching up on emails.
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Elli
29 days ago
User 1: Option D is definitely not the way to go. We should focus on providing a satisfactory resolution.
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Eun
2 months ago
I agree, C is the way to go. Handling calls professionally means putting the customer's needs first, not your own agenda.
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Kati
1 months ago
Crissy: Definitely, it's important to prioritize the caller's satisfaction over anything else.
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Crissy
2 months ago
User 2: I agree, putting the customer's needs first is key to handling calls professionally.
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Celestina
2 months ago
User 1: I think C is the best option. We need to focus on providing a satisfactory resolution to the caller.
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Reed
3 months ago
Option C is clearly the correct answer. The key is to focus on providing a satisfactory resolution, not just ending the call quickly.
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Laurel
1 months ago
Yes, ending the call quickly should not be the main goal.
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Jesse
2 months ago
Definitely, it's important to make sure the caller's issue is resolved.
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Clay
2 months ago
I agree, focusing on providing a satisfactory resolution is key.
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Sunshine
3 months ago
I disagree, I think the answer is A, ending the call as rapidly as possible to handle more calls.
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Latia
3 months ago
I agree with Rodrigo, it's important to focus on resolving the issue for the caller.
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Rodrigo
3 months ago
I think the answer is C, focusing on providing a satisfactory resolution.
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