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SDI SD0-101 Exam - Topic 2 Question 1 Discussion

A primary responsibility of the Service Desk is to
D) Acknowledge and record all Incidents and Service Requests
A) Manage Major Incidents
B) Act as the resolver for all users Incidents and Service Requests
C) Resolve Problems

SDI SD0-101 Exam - Topic 2 Question 1 Discussion

Actual exam question for SDI's SD0-101 exam
Question #: 1
Topic #: 2
[All SD0-101 Questions]

A primary responsibility of the Service Desk is to

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Suggested Answer: D

by Rolland at May 03, 2022, 04:51 AM

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Catalina
10 months ago
Definitely D, can't fix what you don't know about!
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Melissia
10 months ago
Not sure about that, seems like a lot of responsibility for one team.
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Lino
11 months ago
Wait, isn't managing major incidents more important?
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Shenika
11 months ago
Totally agree, that's the foundation of good support.
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Sonia
11 months ago
Acknowledge and record all Incidents and Service Requests is key!
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Una
11 months ago
I’m leaning towards option D, acknowledging and recording incidents, but I also recall something about resolving problems being a key function too.
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Noemi
11 months ago
I feel like acting as the resolver for all user incidents and service requests could be a big part of their job, but it seems too broad.
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Helaine
11 months ago
I remember practicing a question like this, and I think managing major incidents is important, but it might not be their primary responsibility.
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Janine
11 months ago
I think the Service Desk's main role is to acknowledge and record all incidents and service requests, but I'm not entirely sure.
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Jolene
11 months ago
I've got a good feeling about this one. The user's profile probably needs create access to the Location object. That's my best guess for the second reason.
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Martha
12 months ago
Hmm, I'm not too familiar with VPN protocols. I'll have to think this one through carefully.
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Kimbery
12 months ago
Okay, I've got it. The wrong statement is C - independent testing is useful at all test levels, not just system test.
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