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SDI SD0-101 Exam - Topic 2 Question 1 Discussion

Actual exam question for SDI's SD0-101 exam
Question #: 1
Topic #: 2
[All SD0-101 Questions]

A primary responsibility of the Service Desk is to

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Suggested Answer: D

by Rolland at May 03, 2022, 04:51 AM

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Catalina
4 months ago
Definitely D, can't fix what you don't know about!
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Melissia
4 months ago
Not sure about that, seems like a lot of responsibility for one team.
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Lino
4 months ago
Wait, isn't managing major incidents more important?
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Shenika
4 months ago
Totally agree, that's the foundation of good support.
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Sonia
4 months ago
Acknowledge and record all Incidents and Service Requests is key!
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Una
5 months ago
I’m leaning towards option D, acknowledging and recording incidents, but I also recall something about resolving problems being a key function too.
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Noemi
5 months ago
I feel like acting as the resolver for all user incidents and service requests could be a big part of their job, but it seems too broad.
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Helaine
5 months ago
I remember practicing a question like this, and I think managing major incidents is important, but it might not be their primary responsibility.
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Janine
5 months ago
I think the Service Desk's main role is to acknowledge and record all incidents and service requests, but I'm not entirely sure.
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Jolene
5 months ago
I've got a good feeling about this one. The user's profile probably needs create access to the Location object. That's my best guess for the second reason.
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Martha
5 months ago
Hmm, I'm not too familiar with VPN protocols. I'll have to think this one through carefully.
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Kimbery
5 months ago
Okay, I've got it. The wrong statement is C - independent testing is useful at all test levels, not just system test.
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