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A primary responsibility of the Service Desk is to
Suggested Answer: D
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12 comments · newest first
CA
Catalina
12 months ago
Definitely D, can't fix what you don't know about!
ME
Melissia
1 year ago
Not sure about that, seems like a lot of responsibility for one team.
LI
Lino
1 year ago
Wait, isn't managing major incidents more important?
SH
Shenika
1 year ago
Totally agree, that's the foundation of good support.
SO
Sonia
1 year ago
Acknowledge and record all Incidents and Service Requests is key!
UN
Una
1 year ago
I’m leaning towards option D, acknowledging and recording incidents, but I also recall something about resolving problems being a key function too.
NO
Noemi
1 year ago
I feel like acting as the resolver for all user incidents and service requests could be a big part of their job, but it seems too broad.
HE
Helaine
1 year ago
I remember practicing a question like this, and I think managing major incidents is important, but it might not be their primary responsibility.
JA
Janine
1 year ago
I think the Service Desk's main role is to acknowledge and record all incidents and service requests, but I'm not entirely sure.
JO
Jolene
1 year ago
I've got a good feeling about this one. The user's profile probably needs create access to the Location object. That's my best guess for the second reason.
MA
Martha
1 year ago
Hmm, I'm not too familiar with VPN protocols. I'll have to think this one through carefully.
KI
Kimbery
1 year ago
Okay, I've got it. The wrong statement is C - independent testing is useful at all test levels, not just system test.