SDI Exam SD0-101 Topic 1 Question 94 Discussion

Actual exam question for SDI's SD0-101 exam

Question #: 94
Topic #: 1

[All SD0-101 Questions]

You are handling users Incidents or Service Requests - the impact of a language barrier can mean

AA higher volume of Incidents and Service Requests are logged

BThe Priorities of Incidents and Service Requests are higher due to increased escalations

CCustomer satisfaction is higher due to the length of time spent on the calls

DThere is confusion about the details of the users Incident or Service Request

Show Suggested Answer

Suggested Answer: A

by Desmond at Aug 03, 2024, 04:38 AM

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Golda

6 days ago

I was tempted to go with B, but D makes more sense. The increased escalations due to the language barrier can lead to higher priority, but the fundamental issue is the confusion around the details of the request.

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Yolande

6 days ago

I agree with Jerry. D is the correct answer. A language barrier can be a major obstacle in understanding the user's problem and providing the right solution.

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Jerry

20 days ago

Definitely D. The language barrier can lead to confusion and miscommunication about the details of the user's issue. This can make it harder to resolve the incident or service request effectively.

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