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SDI Exam SD0-101 Topic 1 Question 94 Discussion

Actual exam question for SDI's SD0-101 exam
Question #: 94
Topic #: 1
[All SD0-101 Questions]

You are handling users Incidents or Service Requests - the impact of a language barrier can mean

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Suggested Answer: A

by Desmond at Aug 03, 2024, 04:38 AM

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Erin
1 months ago
Ha! Denny's got a point. Maybe we should just start handing out translation apps along with the support tickets. Would save a lot of headaches.
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Denny
1 months ago
D is the way to go. If I can't understand what the user is saying, how am I supposed to help them? Might as well just hand them a dictionary and wish them luck.
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Joye
2 days ago
B) The Priorities of Incidents and Service Requests are higher due to increased escalations
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Sunshine
4 days ago
A) A higher volume of Incidents and Service Requests are logged
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Golda
2 months ago
I was tempted to go with B, but D makes more sense. The increased escalations due to the language barrier can lead to higher priority, but the fundamental issue is the confusion around the details of the request.
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Yan
17 days ago
B
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Karl
19 days ago
D
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Lashon
1 months ago
A
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Yolande
2 months ago
I agree with Jerry. D is the correct answer. A language barrier can be a major obstacle in understanding the user's problem and providing the right solution.
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Jerry
2 months ago
Definitely D. The language barrier can lead to confusion and miscommunication about the details of the user's issue. This can make it harder to resolve the incident or service request effectively.
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Sean
1 months ago
D) There is confusion about the details of the users Incident or Service Request
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Raylene
2 months ago
A) A higher volume of Incidents and Service Requests are logged
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Ilda
2 months ago
But wouldn't that also mean there is confusion about the details of the users Incident or Service Request?
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Erick
3 months ago
I agree with Clay, more incidents and requests can be logged because of misunderstandings.
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Clay
3 months ago
I think the impact of a language barrier can mean a higher volume of Incidents and Service Requests are logged.
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