D is the way to go. If I can't understand what the user is saying, how am I supposed to help them? Might as well just hand them a dictionary and wish them luck.
I was tempted to go with B, but D makes more sense. The increased escalations due to the language barrier can lead to higher priority, but the fundamental issue is the confusion around the details of the request.
I agree with Jerry. D is the correct answer. A language barrier can be a major obstacle in understanding the user's problem and providing the right solution.
Definitely D. The language barrier can lead to confusion and miscommunication about the details of the user's issue. This can make it harder to resolve the incident or service request effectively.
Erin
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