SDI Exam SD0-101 Topic 1 Question 105 Discussion

Actual exam question for SDI's SD0-101 exam

Question #: 105
Topic #: 1

[All SD0-101 Questions]

Which of these options best describes examples of self-service technology?

AFAQs, external knowledge packs, and IVR-based systems

BTraining courses, procedures and an on-line Service Knowledge Management System

CWeb-based self-help systems, Incident data and FAQs

DForms, procedures, help systems and on-line tutorials

Show Suggested Answer

Suggested Answer: D

by Felton at Jan 15, 2025, 05:47 AM

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Laquanda

6 months ago

Hmm, I'd go with C. Web, data, and FAQs - that's the holy trinity of self-service, like the three musketeers but with less sword-fighting.

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Ira

5 months ago

User 4: Definitely, it's like having a virtual assistant at your fingertips.

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Troy

5 months ago

User 3: I agree, having access to incident data and FAQs is really helpful.

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Helaine

5 months ago

User 2: Yeah, web-based self-help systems are so convenient.

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Malissa

6 months ago

User 1: I think C is the best option too. It covers all the bases.

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Willow

6 months ago

User 2: Yeah, having incident data and FAQs easily accessible is key for self-service.

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Janine

6 months ago

User 1: I think C is the way to go too. Web-based self-help is so convenient.

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Merilyn

7 months ago

D) Forms, procedures, help systems and on-line tutorials is my pick. Gotta have those how-to's for self-service, am I right?

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Harley

6 months ago

Definitely! It's important to have resources like that available for users.

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Stephaine

7 months ago

Yes, I agree. Having forms and tutorials really helps with self-service.

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Bambi

7 months ago

But C includes web-based self-help systems, which are a key component of self-service technology.

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Hyun

7 months ago

I disagree, I believe the answer is A.

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Bambi

7 months ago

I think the answer is C.

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Shantell

7 months ago

I agree with Annamae, C is the way to go. IVR and FAQs are definitely part of it.

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Tamar

6 months ago

I agree with you both, C seems to cover a wide range of self-service technology examples.

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Emeline

6 months ago

I'm not sure, but Forms, procedures, help systems and on-line tutorials sound like they could be examples of self-service technology as well.

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Dalene

6 months ago

I agree, IVR-based systems and Incident data also fall under self-service technology.

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Verda

6 months ago

I think C is the best option. Web-based self-help systems and FAQs are definitely examples of self-service technology.

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Annamae

7 months ago

C) Web-based self-help systems, Incident data and FAQs seems like the best option here. It covers all the key elements of self-service technology.

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Salena

7 months ago

C) Web-based self-help systems, Incident data and FAQs

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King

7 months ago

B) Training courses, procedures and an on-line Service Knowledge Management System

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Lynelle

7 months ago

A) FAQs, external knowledge packs, and IVR-based systems

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