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SDI Exam SD0-101 Topic 1 Question 105 Discussion

Actual exam question for SDI's SD0-101 exam
Question #: 105
Topic #: 1
[All SD0-101 Questions]

Which of these options best describes examples of self-service technology?

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Suggested Answer: D

by Felton at Jan 15, 2025, 05:47 AM

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Laquanda
3 months ago
Hmm, I'd go with C. Web, data, and FAQs - that's the holy trinity of self-service, like the three musketeers but with less sword-fighting.
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Ira
1 months ago
User 4: Definitely, it's like having a virtual assistant at your fingertips.
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Troy
1 months ago
User 3: I agree, having access to incident data and FAQs is really helpful.
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Helaine
2 months ago
User 2: Yeah, web-based self-help systems are so convenient.
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Malissa
2 months ago
User 1: I think C is the best option too. It covers all the bases.
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Willow
2 months ago
User 2: Yeah, having incident data and FAQs easily accessible is key for self-service.
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Janine
3 months ago
User 1: I think C is the way to go too. Web-based self-help is so convenient.
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Merilyn
3 months ago
D) Forms, procedures, help systems and on-line tutorials is my pick. Gotta have those how-to's for self-service, am I right?
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Harley
3 months ago
Definitely! It's important to have resources like that available for users.
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Stephaine
3 months ago
Yes, I agree. Having forms and tutorials really helps with self-service.
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Bambi
3 months ago
But C includes web-based self-help systems, which are a key component of self-service technology.
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Hyun
3 months ago
I disagree, I believe the answer is A.
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Bambi
4 months ago
I think the answer is C.
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Shantell
4 months ago
I agree with Annamae, C is the way to go. IVR and FAQs are definitely part of it.
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Tamar
2 months ago
I agree with you both, C seems to cover a wide range of self-service technology examples.
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Emeline
2 months ago
I'm not sure, but Forms, procedures, help systems and on-line tutorials sound like they could be examples of self-service technology as well.
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Dalene
3 months ago
I agree, IVR-based systems and Incident data also fall under self-service technology.
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Verda
3 months ago
I think C is the best option. Web-based self-help systems and FAQs are definitely examples of self-service technology.
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Annamae
4 months ago
C) Web-based self-help systems, Incident data and FAQs seems like the best option here. It covers all the key elements of self-service technology.
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Salena
3 months ago
C) Web-based self-help systems, Incident data and FAQs
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King
3 months ago
B) Training courses, procedures and an on-line Service Knowledge Management System
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Lynelle
4 months ago
A) FAQs, external knowledge packs, and IVR-based systems
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