SDI Exam SD0-101 Topic 1 Question 77 Discussion

Actual exam question for SDI's SD0-101 exam

Question #: 77
Topic #: 1

[All SD0-101 Questions]

Informing or involving more senior levels of management to assist in an Escalation is a

definition of what?

AHierarchic Escalation

BFunctional Escalation

CMajor Incident Process

DService Level Management

Show Suggested Answer

Suggested Answer: C

by Jutta at Nov 24, 2023, 11:56 PM

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6 days ago

I agree with Emiko. Hierarchical escalation is the way to go when you need some big guns to help resolve a problem.

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7 days ago

Option A is the correct answer. Escalating an issue to higher levels of management is a classic example of hierarchical escalation.

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1 months ago

I'm not sure, but I think it could also be C) Major Incident Process because it involves a major issue.

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1 months ago

I agree with Chau, involving senior management sounds like Functional Escalation.

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1 months ago

I think it's B) Functional Escalation.

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