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SDI SD0-101 Exam - Topic 1 Question 70 Discussion

What is the impact of a high abandon rate in a Service Desk?
C) Low levels of customer satisfaction
A) Low levels of training of Service Desk staff
B) Low Incident resolution rates
D) Low levels of technical capability on the Service Desk

SDI SD0-101 Exam - Topic 1 Question 70 Discussion

Actual exam question for SDI's SD0-101 exam
Question #: 70
Topic #: 1
[All SD0-101 Questions]

What is the impact of a high abandon rate in a Service Desk?

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Suggested Answer: C

by Clay at May 28, 2023, 05:18 AM

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Myrtie
10 months ago
I thought high abandon rates were just a sign of busy times, not all this!
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Whitney
10 months ago
Low technical capability is a big factor as well.
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Oretha
10 months ago
Wait, are we sure it's just training issues?
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Kenda
10 months ago
Totally agree, it really affects customer satisfaction too!
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Madonna
11 months ago
Definitely leads to low incident resolution rates.
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Cordelia
11 months ago
I wonder if low technical capability on the Service Desk could contribute to a high abandon rate, but I need to think more about how that connects.
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Ceola
11 months ago
I have a feeling that low levels of training for Service Desk staff might be a factor, but I’m not confident it’s the main issue.
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Carmen
11 months ago
I remember practicing a question about incident resolution rates, and I feel like a high abandon rate might also relate to that, but I can't recall the specifics.
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Gianna
11 months ago
I think a high abandon rate could definitely lead to low levels of customer satisfaction, but I'm not entirely sure if that's the only impact.
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Franchesca
11 months ago
Hmm, I'm a bit unsure about this one. The options all seem related to competency, but I'm not sure which one best describes the conduct of an internal auditor demonstrating that principle.
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Ashlee
12 months ago
Wait, the question says the function is called with TRUE as the second argument. I wonder how that affects the output length.
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Ilona
12 months ago
I think the code might not compile because of the "typedef" keyword used in the template declaration. It seems incorrect.
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