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What is the impact of a high abandon rate in a Service Desk?
Suggested Answer: C
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12 comments · newest first
MY
Myrtie
11 months ago
I thought high abandon rates were just a sign of busy times, not all this!
WH
Whitney
12 months ago
Low technical capability is a big factor as well.
OR
Oretha
12 months ago
Wait, are we sure it's just training issues?
KE
Kenda
1 year ago
Totally agree, it really affects customer satisfaction too!
MA
Madonna
1 year ago
Definitely leads to low incident resolution rates.
CO
Cordelia
1 year ago
I wonder if low technical capability on the Service Desk could contribute to a high abandon rate, but I need to think more about how that connects.
CE
Ceola
1 year ago
I have a feeling that low levels of training for Service Desk staff might be a factor, but I’m not confident it’s the main issue.
CA
Carmen
1 year ago
I remember practicing a question about incident resolution rates, and I feel like a high abandon rate might also relate to that, but I can't recall the specifics.
GI
Gianna
1 year ago
I think a high abandon rate could definitely lead to low levels of customer satisfaction, but I'm not entirely sure if that's the only impact.
FR
Franchesca
1 year ago
Hmm, I'm a bit unsure about this one. The options all seem related to competency, but I'm not sure which one best describes the conduct of an internal auditor demonstrating that principle.
AS
Ashlee
1 year ago
Wait, the question says the function is called with TRUE as the second argument. I wonder how that affects the output length.
IL
Ilona
1 year ago
I think the code might not compile because of the "typedef" keyword used in the template declaration. It seems incorrect.