SDI SD0-101 Exam - Topic 1 Question 70 Discussion

Actual exam question for SDI's SD0-101 exam

Question #: 70
Topic #: 1

[All SD0-101 Questions]

What is the impact of a high abandon rate in a Service Desk?

ALow levels of training of Service Desk staff

BLow Incident resolution rates

CLow levels of customer satisfaction

DLow levels of technical capability on the Service Desk

Show Suggested Answer

Suggested Answer: C

by Clay at May 28, 2023, 05:18 AM

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Myrtie

4 months ago

I thought high abandon rates were just a sign of busy times, not all this!

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Whitney

4 months ago

Low technical capability is a big factor as well.

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Oretha

4 months ago

Wait, are we sure it's just training issues?

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Kenda

5 months ago

Totally agree, it really affects customer satisfaction too!

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Madonna

5 months ago

Definitely leads to low incident resolution rates.

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Cordelia

5 months ago

I wonder if low technical capability on the Service Desk could contribute to a high abandon rate, but I need to think more about how that connects.

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Ceola

5 months ago

I have a feeling that low levels of training for Service Desk staff might be a factor, but I’m not confident it’s the main issue.

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Carmen

5 months ago

I remember practicing a question about incident resolution rates, and I feel like a high abandon rate might also relate to that, but I can't recall the specifics.

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Gianna

5 months ago

I think a high abandon rate could definitely lead to low levels of customer satisfaction, but I'm not entirely sure if that's the only impact.

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Franchesca

6 months ago

Hmm, I'm a bit unsure about this one. The options all seem related to competency, but I'm not sure which one best describes the conduct of an internal auditor demonstrating that principle.

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Ashlee

6 months ago

Wait, the question says the function is called with TRUE as the second argument. I wonder how that affects the output length.

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Ilona

6 months ago

I think the code might not compile because of the "typedef" keyword used in the template declaration. It seems incorrect.

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