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What is a key advantage for both you and a user when you resolve his/her Incident using remote
support?
Suggested Answer: D
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12 comments · newest first
AM
Amber
12 months ago
But showcasing skills is also important, isn't it?
CH
Chandra
1 year ago
I like option D, real-time training is super helpful!
TA
Taryn
1 year ago
Really? I think some users might prefer to learn how to fix it themselves.
GE
German
1 year ago
Totally agree, it's way easier for everyone!
LI
Ling
1 year ago
The user doesn't need to get involved in the resolution.
AM
Amie
1 year ago
Providing real-time training sounds beneficial, but I wonder if that’s really a key advantage in this context.
DE
Denna
1 year ago
I practiced a question like this, and I think showcasing technical abilities could be a point, but it might not be the main advantage.
SH
Sharen
1 year ago
I’m not entirely sure, but I remember something about how remote support can help users feel less embarrassed about their tech skills.
YU
Yuriko
1 year ago
I think one advantage is that the user doesn’t have to get involved in the resolution process, which can save time.
LA
Lazaro
1 year ago
Okay, let me see here. The Data element contains a space-separated list of integers, so I'll need to figure out the best way to model that in the schema.
KR
Kris
1 year ago
I'm a little confused by the terminology in this question. I'll need to review my notes on SAP S/4HANA Service objects and uniqueness requirements to answer this confidently.
SO
Sonia
1 year ago
I'm a bit confused about the inline JavaScript part. Isn't that generally considered a bad practice?