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SDI SD0-101 Exam - Topic 1 Question 63 Discussion

What is a key advantage for both you and a user when you resolve his/her Incident using remotesupport?
D) The SDA can provide real-time training to the user
A) The user doesnt need to get involved in the resolution
B) The users lack of technical skill is less obvious
C) The SDA can showcase his/her technical abilities

SDI SD0-101 Exam - Topic 1 Question 63 Discussion

Actual exam question for SDI's SD0-101 exam
Question #: 63
Topic #: 1
[All SD0-101 Questions]

What is a key advantage for both you and a user when you resolve his/her Incident using remote

support?

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Suggested Answer: D

by Ashlyn at Dec 29, 2022, 01:41 AM

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Amber
9 months ago
But showcasing skills is also important, isn't it?
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Chandra
9 months ago
I like option D, real-time training is super helpful!
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Taryn
9 months ago
Really? I think some users might prefer to learn how to fix it themselves.
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German
9 months ago
Totally agree, it's way easier for everyone!
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Ling
9 months ago
The user doesn't need to get involved in the resolution.
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Amie
10 months ago
Providing real-time training sounds beneficial, but I wonder if that’s really a key advantage in this context.
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Denna
10 months ago
I practiced a question like this, and I think showcasing technical abilities could be a point, but it might not be the main advantage.
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Sharen
10 months ago
I’m not entirely sure, but I remember something about how remote support can help users feel less embarrassed about their tech skills.
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Yuriko
10 months ago
I think one advantage is that the user doesn’t have to get involved in the resolution process, which can save time.
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Lazaro
10 months ago
Okay, let me see here. The Data element contains a space-separated list of integers, so I'll need to figure out the best way to model that in the schema.
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Kris
10 months ago
I'm a little confused by the terminology in this question. I'll need to review my notes on SAP S/4HANA Service objects and uniqueness requirements to answer this confidently.
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Sonia
10 months ago
I'm a bit confused about the inline JavaScript part. Isn't that generally considered a bad practice?
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