Discuss SDI SD0-101 Exam Topic 1 Question 41

Which of these statements about Problem Management is INCORRECT?

AThe Service Desk is not responsible for Problem Management but may be required to work
with technical teams to diagnose Problems

BThe Service Desk is not responsible for Problem Management but manages Major Incident
reviews

CThe Service Desk is not responsible for Problem Management but contributes by identifying
recurring Incidents

DThe Service Desk is not responsible for Problem Management but uses known errors to aid
fast resolution

Suggested Answer: B

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14 comments · newest first

Teddy 12 months ago

D sounds weird, how do they use known errors if they're not responsible?

Kelvin 1 year ago

C makes sense, they definitely spot recurring issues.

Felicitas 1 year ago

Wait, B seems off, how can they manage Major Incident reviews?

Brendan 1 year ago

Totally agree, they don't handle Problem Management directly.

Blair 1 year ago

A is correct, Service Desk just supports the process.

Youlanda 1 year ago

I thought the Service Desk could use known errors for faster resolutions, so option D seems like it could be incorrect.

Clement 1 year ago

I practiced a similar question, and I think all the statements are about the Service Desk's role, but I'm confused about how they relate to Problem Management.

Rosann 1 year ago

I'm not entirely sure, but I feel like the Service Desk does manage major incident reviews, which makes option B seem off.

Carmen 1 year ago

I remember that the Service Desk plays a role in identifying recurring incidents, so I think option C might be correct.

Antonio 1 year ago

Hmm, I'm a bit confused. Updating the compute.target doesn't seem directly related to processing the updated content. I'll need to review the requirements and think about what else might be needed.

Felicidad 1 year ago

I'm a bit confused on the differences between the options. I'll have to review my notes to make sure I understand which technique is the best fit for this question.

Camellia 1 year ago

This looks like a tricky one, but I think I can handle it. I'd go with option A - creating a revenue write-off event to accurately reflect the uncollectable revenue.

Joana 1 year ago

Okay, let me see here. We need to sign users out of a session host, so I'm thinking the Az.DesktopVirtualization module is the way to go. That seems like the most logical choice to me.

Kasandra 1 year ago

I'm pretty confident that the answer is B - Assemble-to-order. That strategy allows you to respond to customer orders quickly by assembling the final product from pre-made parts. The other options all involve more time-consuming processes.

SDI SD0-101 Exam - Topic 1 Question 41 Discussion