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SDI SD0-101 Exam - Topic 1 Question 38 Discussion

When you log a user support call what information must you be sure to capture?
D) The way the user describes the Incident
A) The users expectation of the SLA
B) The Service Desks current workload
C) The last date the user contacted the Service Desk

SDI SD0-101 Exam - Topic 1 Question 38 Discussion

Actual exam question for SDI's SD0-101 exam
Question #: 38
Topic #: 1
[All SD0-101 Questions]

When you log a user support call what information must you be sure to capture?

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Suggested Answer: D

by Veronika at May 08, 2022, 07:08 AM

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Hollis
7 months ago
Not sure if the user's description is enough; what about details?
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Maurine
7 months ago
The current workload of the Service Desk isn't relevant for logging calls.
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Nieves
7 months ago
Wait, do we really need the last contact date? Seems unnecessary.
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Lisha
8 months ago
I think knowing the SLA expectations is super important too!
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Leatha
8 months ago
Definitely need to capture how the user describes the incident.
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Tiffiny
8 months ago
I wonder if the current workload of the Service Desk matters when logging a call? It seems less relevant to the user's issue.
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Viki
8 months ago
I practiced a question like this before, and I feel like the last date the user contacted the Service Desk could help track recurring issues.
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Elouise
8 months ago
I'm not entirely sure, but I remember something about the user's expectations of the SLA being important too.
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Cecilia
8 months ago
I think we need to capture how the user describes the incident, right? That seems crucial for understanding the issue.
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Keneth
8 months ago
Okay, let me think this through step-by-step. Alfresco Process Services is a BPM platform, so it's likely to support common Java application servers like Tomcat, JBoss, and Jetty. I'll go with Tomcat and JBoss for my answer.
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Felton
8 months ago
I'm feeling pretty confident about this one. I'd start by checking if Fastfood's stock is listed on an exchange, as that would indicate they qualify as an exempt person.
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Deangelo
8 months ago
Ah, I remember this from the training! The key is to enable the WIP calculation, which is done through the Valuation variant configuration. I'm confident that's the right answer.
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Ardella
8 months ago
This question is testing our understanding of design patterns and their impacts. I'll approach it systematically, considering the definitions and implications of the concepts involved.
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Gaston
8 months ago
Quick strategy: cross out the obvious approaches first. Government intervention and consumer action seem like real methods. Media blacklisting feels like the odd one out.
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Frank
8 months ago
Wait, what's SMC2.0 again? I don't remember learning about that in class. I'll have to guess on this one and hope for the best.
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