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SDI SD0-101 Exam - Topic 1 Question 132 Discussion

Actual exam question for SDI's SD0-101 exam

Question #: 132
Topic #: 1

[All SD0-101 Questions]

When is it necessary to escalate Incidents to other groups?

AWhen the support model indicates that the Incident should be assigned elsewhere

BWhen the user asks to speak to a specific technician

CWhen the Incident has been open for longer than five minutes

DWhen the SDA prioritises the Incident as high

Show Suggested Answer

Suggested Answer: A

by Yvonne at Sep 28, 2026, 02:08 AM

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Gilma

4 days ago

I think I remember that we escalate incidents based on the support model, so A seems right.

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