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SDI Exam SD0-101 Topic 1 Question 107 Discussion

Actual exam question for SDI's SD0-101 exam
Question #: 107
Topic #: 1
[All SD0-101 Questions]

What is a clear sign that there is a conflict or potentially difficult situation emerging during a

call?

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Suggested Answer: B

by Mindy at Feb 12, 2025, 09:16 PM

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Rickie
3 months ago
D) The caller starts speaking more slowly and quietly. Sounds like someone's trying to keep their inner 'Hulk' under control. Good luck with that one!
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Adolph
3 months ago
A) The caller says that they need to hang up to go to a meeting. Ah, the old 'I have to go' excuse. Clearly, they're trying to get off the phone before things get ugly.
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Mabel
1 months ago
C) The caller indicates that they dont understand Service Desk processes
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Fairy
2 months ago
A) The caller says that they need to hang up to go to a meeting
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Ira
2 months ago
B) The caller starts speaking more slowly and quietly
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Danilo
2 months ago
A) The caller indicates that their issue must be resolved quickly
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Jody
3 months ago
C) The caller indicates that they don't understand Service Desk processes. This lack of understanding can lead to misunderstandings and miscommunications, which can quickly escalate into a conflict.
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Cyril
3 months ago
B) The caller indicates that their issue must be resolved quickly. This sense of urgency can often lead to a difficult situation, as the caller may become impatient and frustrated if their needs aren't met immediately.
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Emily
2 months ago
B) The caller indicates that their issue must be resolved quickly
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Janna
2 months ago
D) The caller starts speaking more slowly and quietly
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Arletta
2 months ago
D) The caller starts speaking more slowly and quietly
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Rikki
3 months ago
A) The caller says that they need to hang up to go to a meeting
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Allene
3 months ago
B) The caller indicates that their issue must be resolved quickly
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Reiko
3 months ago
A) The caller says that they need to hang up to go to a meeting
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Wilford
4 months ago
I believe when the caller says they need to hang up to go to a meeting, it shows urgency and potential conflict.
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Glenn
4 months ago
D) The caller starts speaking more slowly and quietly. This is a classic sign of a brewing conflict - the caller is trying to keep their emotions in check, but the tension is palpable.
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Deangelo
3 months ago
C) The caller indicates that they dont understand Service Desk processes
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Afton
3 months ago
B) The caller indicates that their issue must be resolved quickly
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Chantell
3 months ago
D) The caller starts speaking more slowly and quietly
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Vallie
4 months ago
A) The caller says that they need to hang up to go to a meeting
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Britt
4 months ago
I agree with Linwood, that could indicate frustration or difficulty.
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Linwood
5 months ago
I think a clear sign of conflict is when the caller starts speaking more slowly and quietly.
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