SDI Exam SD0-101 Topic 1 Question 107 Discussion

Actual exam question for SDI's SD0-101 exam

Question #: 107
Topic #: 1

[All SD0-101 Questions]

What is a clear sign that there is a conflict or potentially difficult situation emerging during a

call?

AThe caller says that they need to hang up to go to a meeting

BThe caller indicates that their issue must be resolved quickly

CThe caller indicates that they dont understand Service Desk processes

DThe caller starts speaking more slowly and quietly

Show Suggested Answer

Suggested Answer: B

by Mindy at Feb 12, 2025, 09:16 PM

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Wilford

6 days ago

I believe when the caller says they need to hang up to go to a meeting, it shows urgency and potential conflict.

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Glenn

7 days ago

D) The caller starts speaking more slowly and quietly. This is a classic sign of a brewing conflict - the caller is trying to keep their emotions in check, but the tension is palpable.

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Britt

9 days ago

I agree with Linwood, that could indicate frustration or difficulty.

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Linwood

14 days ago

I think a clear sign of conflict is when the caller starts speaking more slowly and quietly.

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