SDI Exam SD0-101 Topic 1 Question 103 Discussion

Actual exam question for SDI's SD0-101 exam

Question #: 103
Topic #: 1

[All SD0-101 Questions]

You have an irate user on the phone who wishes to escalate his/her Incident to your

Manager but s/he is currently unavailable; which of these techniques would help resolve

the situation?

AGenerally using an informal approach

BMaintaining a consistent and professional approach

CSuggesting that they call back when your manager is available

DUsing language that matches their emotions

Show Suggested Answer

Suggested Answer: A

by Marta at Nov 17, 2024, 05:09 PM

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Jame

4 days ago

B is clearly the right answer here. Maintaining a consistent and professional approach is crucial when dealing with an irate user. Matching their emotions might make the situation worse.

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Queen

9 days ago

C) Suggesting that they call back when your manager is available

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Willard

12 days ago

I think that's a good idea. It shows that we take the situation seriously.

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Lorriane

16 days ago

B) Maintaining a consistent and professional approach

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