Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

SDI Exam SD0-101 Topic 1 Question 102 Discussion

Actual exam question for SDI's SD0-101 exam
Question #: 102
Topic #: 1
[All SD0-101 Questions]

You receive a call from a user asking for assistance with a piece of software which is not listed

in the Service Desk manual as a supported technology. What is the best approach you should

take in this situation?

Show Suggested Answer Hide Answer
Suggested Answer: B

by Lemuel at Oct 21, 2024, 05:21 PM

Limited Time Offer

25%

Off

Get Premium SD0-101 Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel
Jennie
2 months ago
I'd say A, but with a little extra flair. 'Well, my friend, it seems you've stumbled upon a bit of a conundrum. But fear not, I've got just the solution for you!'
upvoted 0 times
...
Gretchen
2 months ago
D is the way to go. Point them straight to the SLA and let them figure it out. Not our problem if they're using unapproved software.
upvoted 0 times
Thurman
26 days ago
Agreed, it's best to refer them to the appropriate resources for support.
upvoted 0 times
...
Lizette
29 days ago
If it's not supported, they shouldn't be using it in the first place.
upvoted 0 times
...
Tenesha
1 months ago
Exactly, it's important to follow the guidelines set in the SLA.
upvoted 0 times
...
Virgie
1 months ago
D is the way to go. Point them straight to the SLA and let them figure it out.
upvoted 0 times
...
...
Yuette
2 months ago
Option B? Are you kidding me? That's just asking for trouble. Let's not make things worse by suggesting the user uninstall something without proper guidance.
upvoted 0 times
Ettie
20 days ago
D) Refer them immediately to the SLA which defines what products are supported
upvoted 0 times
...
Chery
23 days ago
C) Tell the user they should not be using that software and that you need to advise the IT manager
upvoted 0 times
...
Cyril
1 months ago
A) Explain that it is not recognised as a supported piece of software and provide an alternative support option
upvoted 0 times
...
...
Lyda
3 months ago
I'm going with C. The user needs to know they're using unsupported software, and we need to inform the IT manager. Covering our bases is crucial.
upvoted 0 times
Marquetta
29 days ago
User 3: Yes, it's important to follow the proper protocol in these situations. Option C is the best approach.
upvoted 0 times
...
Mose
1 months ago
User 2: Agreed, we should definitely inform the IT manager about this. It's better to cover our bases.
upvoted 0 times
...
Corinne
2 months ago
User 1: I think we should go with option C. It's important to let the user know they're using unsupported software.
upvoted 0 times
...
...
Giovanna
3 months ago
Option A seems like the most reasonable approach. We should be helpful and professional, not dismissive or accusatory.
upvoted 0 times
Carmelina
1 months ago
Aide: Thanks, that sounds like a good approach.
upvoted 0 times
...
Aide
1 months ago
User 2: Option A: Explain it's not supported and offer an alternative.
upvoted 0 times
...
Novella
1 months ago
User 1: Hi, I need help with this software that's not in the manual.
upvoted 0 times
...
...
Leonor
3 months ago
That's a good point. We should try to help them in the meantime while also following the guidelines.
upvoted 0 times
...
James
3 months ago
But what if they need help right now? Maybe we can provide an alternative support option.
upvoted 0 times
...
Leonor
4 months ago
I think we should refer them to the SLA to see if it's supported.
upvoted 0 times
...

Save Cancel