C) Remote delivery observation - Ah, the old 'remote delivery' trick. Classic call monitoring technique in the Service Desk world. Can't go wrong with that one!
B) Remote call management observation - Monitoring the management of calls seems like a more relevant option for a Service Desk. Can't go wrong with that.
B) Remote call management observation - Monitoring the management of calls seems like a more relevant option for a Service Desk. Can't go wrong with that.
D) Remote service observation - This is the obvious choice here. What kind of call monitoring are we even talking about if it's not related to the service itself?
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