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SDI Exam SD0-101 Topic 1 Question 101 Discussion

Actual exam question for SDI's SD0-101 exam
Question #: 101
Topic #: 1
[All SD0-101 Questions]

Which of these options will demonstrate your confidence in your ability to handle a support call?

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Suggested Answer: D

by Omega at Sep 12, 2024, 07:55 PM

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Eileen
3 months ago
Speaking in a positive tone and style? Psh, I was born for that! Option C all the way, baby!
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Earleen
3 months ago
Being new to the role doesn't have to be a weakness. I can turn it into an opportunity to learn and grow. I'm going with option A.
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Ma
2 months ago
Antione: True, all good points to show confidence.
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Jeniffer
2 months ago
User 3: Developing relationships with second-line support is important too.
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Antione
2 months ago
User 2: I think speaking positively is key.
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Lakeesha
3 months ago
User 1: I agree, being new can be a strength.
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Tesha
3 months ago
Developing good relationships with second-line support is important, but I feel that speaking in a positive tone is the best way to show I can handle the call.
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Merissa
3 months ago
Escalating challenging calls to second-line support seems like the most practical approach. I don't want to risk giving the wrong information.
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Maricela
2 months ago
C) Speaking in a positive tone and style
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Carin
2 months ago
B) Promptly escalating challenging calls to 2nd line
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Cecilia
2 months ago
A) Explaining that you are new to the role
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Fernanda
3 months ago
I think option C is the way to go. Speaking in a positive tone and style is key to demonstrating confidence on a support call.
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France
3 months ago
Promptly escalating challenging calls to 2nd line can also show that you are confident in handling support calls.
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Latia
3 months ago
I think developing good relationships with second-line support is important too.
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Janna
3 months ago
I agree, speaking in a positive tone and style can really make a difference.
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Micah
4 months ago
I think developing good relationships with second-line support (option D) is also important. It shows you can handle challenging calls effectively.
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Carman
4 months ago
I agree with Nickolas. Option C is a good way to demonstrate confidence.
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Nickolas
5 months ago
I think option C is the best choice. Speaking positively shows confidence.
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