SDI Exam SD0-101 Topic 1 Question 101 Discussion

Actual exam question for SDI's SD0-101 exam

Question #: 101
Topic #: 1

[All SD0-101 Questions]

Which of these options will demonstrate your confidence in your ability to handle a support call?

AExplaining that you are new to the role

BPromptly escalating challenging calls to 2nd line

CSpeaking in a positive tone and style

DDeveloping good relationships with second-line support

Show Suggested Answer

Suggested Answer: D

by Omega at Sep 12, 2024, 07:55 PM

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5 days ago

I think developing good relationships with second-line support (option D) is also important. It shows you can handle challenging calls effectively.

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8 days ago

I agree with Nickolas. Option C is a good way to demonstrate confidence.

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13 days ago

I think option C is the best choice. Speaking positively shows confidence.

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