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Scrum PSM-II Exam - Topic 1 Question 45 Discussion

A few members of the Scrum Team discuss work that is not being done. Some say it is part of the Definition of Done, others say it is not. After an hour of angry discussion, someone starts making personal insults and anger levels rise. What is the best action for the Scrum Master to take?(choose the best answer)
A) Defuse the conflict. Take the Definition of Done and tell the other members of the Scrum Team how to interpret it, so they can autonomously decide whether the debated work is or is not part of it
B) Conduct a session to help the Scrum Team resolve the conflict and create a uniform Definition of Done. Remind the other members of the Scrum Team that conflicting ideas are natural, but making it personal does not help.
C) End the discussion. Make the call whether the work is or is not part of the Definition of Done. Identify who is involved in the conflict and decide on their further presence on the Scrum Team.
D) Take the people involved aside. Ask them to resolve the situation outside of the Scrum Team, if required through their managers. The goal is to maintain stability in the team.

Scrum PSM-II Exam - Topic 1 Question 45 Discussion

Actual exam question for Scrum's PSM-II exam
Question #: 45
Topic #: 1
[All PSM-II Questions]

A few members of the Scrum Team discuss work that is not being done. Some say it is part of the Definition of Done, others say it is not. After an hour of angry discussion, someone starts making personal insults and anger levels rise. What is the best action for the Scrum Master to take?

(choose the best answer)

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Suggested Answer: A

Sprints promote iterative and incremental development.


by Frederica at Mar 01, 2023, 07:25 AM

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Veronika
8 months ago
C is just going to escalate things more, not a good idea.
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Laura
8 months ago
Wait, why would we let them resolve it outside? Sounds risky!
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Franchesca
9 months ago
A seems a bit too controlling, not a fan of that approach.
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Lezlie
9 months ago
Totally agree with B! We need a clear Definition of Done.
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Renato
9 months ago
I think B is the best choice. Conflict resolution is key!
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Donte
9 months ago
I feel like option C is too authoritative. The Scrum Master should guide, not dictate. I remember that from our last study session.
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Heike
9 months ago
I'm a bit torn between B and D. I get that resolving conflicts is key, but taking people aside feels like avoiding the issue.
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Donte
9 months ago
I think option B sounds familiar. We practiced a similar scenario where the Scrum Master helped the team come to a consensus instead of making decisions for them.
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Jolene
9 months ago
I remember we talked about the importance of the Scrum Master's role in facilitating discussions, but I'm not sure if they should directly interpret the Definition of Done for the team.
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Lyda
9 months ago
This seems pretty straightforward. I think the answer is a virtual switch, since that's the most common way to isolate network traffic between zones.
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Reed
9 months ago
Sales and operations planning could be a smart strategy. Aligning supply and demand could lead to cost savings and better customer service. I'll need to weigh that against the other options.
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Trina
9 months ago
Hmm, I'm not totally sure about this one. I know the Managing a Stage Boundary process is important, but I can't quite remember what the specific output is. I'll have to think this through carefully.
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Glory
9 months ago
This seems like a pretty straightforward question about the capabilities of a deactivated Office 365 ProPlus device. I'm confident I can figure this out.
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Arlyne
10 months ago
I'm a bit confused by the different options. I'll need to review the tunnel interface details and the Internet connectivity requirements to make sure I understand the question fully before selecting an answer.
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Krystina
1 year ago
Option D looks the best to me. Get those hotheads out of the team meeting and let them sort it out elsewhere. The Scrum Master's job is to keep the team focused, not referee a cage match. Although, I'd pay good money to see that...
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Erick
1 year ago
Definitely, the Scrum Master should focus on keeping the team focused and productive. Letting them resolve the situation outside the team is the way to go.
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Kina
1 year ago
Yeah, the Scrum Master should focus on keeping the team focused and productive, not getting involved in personal conflicts.
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Berry
1 year ago
Yeah, taking the people involved aside seems like a good idea. It's important to maintain stability in the team.
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Isabella
1 year ago
I agree, taking the people involved aside is a good way to maintain stability in the team.
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Devora
1 year ago
Option D looks the best to me. Get those hotheads out of the team meeting and let them sort it out elsewhere.
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Ethan
1 year ago
Option D looks the best to me. Get those hotheads out of the team meeting and let them sort it out elsewhere.
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Von
1 year ago
I'm with option C on this one. The Scrum Master needs to step in, make the call, and weed out the troublemakers. Can't have angry outbursts like that on my Scrum team, no sir. We're professionals here, not a kindergarten class.
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Terrilyn
1 year ago
Ooh, I think option B is the way to go. Get the team to resolve the conflict and establish a clear Definition of Done. Reminds me of that time I had to mediate a dispute between my roommates over who used the last of the milk. Good times.
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Janna
1 year ago
B) Definitely, resolving conflicts and establishing clear guidelines is key to maintaining a healthy team dynamic.
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Chandra
1 year ago
A) Yeah, I agree. It's important to address the conflict and work towards a common understanding.
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Malcolm
1 year ago
B) Conduct a session to help the Scrum Team resolve the conflict and create a uniform Definition of Done. Remind the other members of the Scrum Team that conflicting ideas are natural, but making it personal does not help.
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Raymon
1 year ago
A) Defuse the conflict. Take the Definition of Done and tell the other members of the Scrum Team how to interpret it, so they can autonomously decide whether the debated work is or is not part of it
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Thaddeus
1 year ago
D: Let's work together to maintain stability in the team and move forward positively.
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Rolf
1 year ago
C: I agree, conflicting ideas are natural but we need to find a solution.
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Mari
1 year ago
B: Yeah, we need to focus on resolving the conflict without making it personal.
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Effie
1 year ago
A: Let's all calm down and work together to create a uniform Definition of Done.
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Catherin
1 year ago
I think the Scrum Master should conduct a session to help the team resolve the conflict and come up with a uniform Definition of Done.
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Emile
1 year ago
I agree with Markus. It's important to ensure everyone understands the criteria for done work.
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Abel
1 year ago
The Scrum Master should definitely defuse the conflict and provide clarity on the Definition of Done. Let's not get personal here, we're all on the same team.
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Adelle
1 year ago
B) Conduct a session to help the Scrum Team resolve the conflict and create a uniform Definition of Done. Remind the other members of the Scrum Team that conflicting ideas are natural, but making it personal does not help.
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Kathryn
1 year ago
A) Defuse the conflict. Take the Definition of Done and tell the other members of the Scrum Team how to interpret it, so they can autonomously decide whether the debated work is or is not part of it
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Markus
1 year ago
I think the best action is to defuse the conflict and clarify the Definition of Done.
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