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Scrum PSM-I Exam - Topic 4 Question 101 Discussion

(Several Sprints into a project, the Product Owner tells the Scrum Master that a key stakeholder has just started using the product. The stakeholder is unhappy with the quality of the product, and the Product Owner agrees with the stakeholder's assessment that the quality is low. How should the Scrum Master respond to the Product Owner?Choose the best two answers.)
B) Encourage the Product Owner to include quality specifications in the Product Backlog and to communicate the stakeholders' concerns to the Developers. and C) Work with the Product Owner to understand their desired resolution and help formulate an approach for raising the concern with the Developers.
A) Explain to the Product Owner that it is up to the Developers to decide on acceptable quality standards.
D) Bring the concern to the testers to improve how the product is verified.
E) Tell the Product Owner they have noted the concern and will raise this issue at the Sprint Retrospective.

Scrum PSM-I Exam - Topic 4 Question 101 Discussion

Actual exam question for Scrum's PSM-I exam
Question #: 101
Topic #: 4
[All PSM-I Questions]

(Several Sprints into a project, the Product Owner tells the Scrum Master that a key stakeholder has just started using the product. The stakeholder is unhappy with the quality of the product, and the Product Owner agrees with the stakeholder's assessment that the quality is low. How should the Scrum Master respond to the Product Owner?

Choose the best two answers.)

Show Suggested Answer Hide Answer
Suggested Answer: B, C

The best answers are B and C because the Scrum Master serves both the Product Owner and the Scrum Team by helping address quality concerns in a constructive, transparent, and Scrum-consistent way. Quality in Scrum is not handled outside the team or delegated only to testers. When a stakeholder raises a concern about low quality, the issue should be made visible and addressed through the Product Backlog, the Definition of Done, and direct collaboration within the Scrum Team.

Option B is correct because quality expectations and stakeholder concerns should be reflected in Product Backlog items when appropriate, and the Developers need to understand those concerns clearly. Option C is also correct because the Scrum Master helps the Product Owner find an effective way to work with the Developers and address the issue empirically.

Option A is incorrect because acceptable quality standards are not solely for Developers to decide in isolation. Option D is incorrect because Scrum does not create a separate tester role responsible for quality. Option E is too passive and delayed. A significant quality concern should be addressed promptly, not simply postponed to the Sprint Retrospective.


Contribute your Thoughts:

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I think A might be too dismissive of the quality issue. The Developers should be involved, but the Product Owner needs to take responsibility for quality standards.
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Jamal
5 days ago
I'm not entirely sure, but I feel like C could be a good option too. It seems crucial for the Scrum Master to help the Product Owner address these issues directly.
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Lachelle
10 days ago
I remember discussing how important it is for the Product Owner to communicate stakeholder concerns to the Developers, so I think B makes sense.
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Yuette
15 days ago
I recall that addressing quality issues directly with the team is crucial. Option D might help, but I wonder if it’s too late in the process to make a significant impact.
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Eliz
2 months ago
I think we practiced a similar question where the focus was on communication. I lean towards option C because it seems proactive, but I’m not confident about the specifics.
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Melissa
2 months ago
I feel like option B could be a good choice too, especially since it emphasizes adding quality specs to the backlog. But what if the Developers are already overloaded?
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Glory
2 months ago
I remember we discussed the importance of collaboration between the Product Owner and Developers. I think option C makes sense, but I'm not entirely sure if it’s the best approach.
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