Alright, let me break this down. Omnichannel is about providing a seamless, integrated experience across all channels, while multi-channel is more about managing leads across different channels. For this scenario, omnichannel is probably the better choice.
Hmm, I'm a bit unsure here. Should we really be asking the team lead to calculate the velocity target? Feels like that might be micromanaging. I'm leaning more towards option C and focusing on the retrospective to improve the process.
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