Discuss Scaled Agile SAFe-APM Exam Topic 6 Question 19

When dealing with a complex product, what is best defined as a secondary persona?

AAnother user of the primary interface can be accommodated as long as the targeted persona's experience is not compromised

BSomeone the product is explicitly not going to satisfy

CThe consumer whose experience is essential to the degree that it is acceptable to alter the product experience of the primary persona

DA persona that must be satisfied for the product such that the goals should drive the design process

Suggested Answer: A

Buy a Feature is a research game that involves presenting customers with a list of possible features for a product or service, and giving them a limited budget to spend on their preferred ones. This game helps to understand customer needs, priorities, trade-offs, and willingness to pay. It also encourages collaboration and discussion among customers, and generates feedback and insights for the product team.

Buy a Feature: This article from the Scaled Agile Framework explains the purpose, process, and benefits of the Buy a Feature game, and provides an example of how it can be used in a SAFe context.

Buy a Feature: The Game that Teaches Prioritization: This article from Innovation Games describes the rules, variations, and outcomes of the Buy a Feature game, and provides tips and resources for facilitating it.

Customer Needs Analysis: Definition & Research Methods: This article from Qualtrics XM provides an overview of customer needs analysis, and discusses various research methods, including Buy a Feature, to identify and understand customer needs.

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32 comments · newest first

Delmy 11 months ago

No way, it's definitely about altering the experience for the primary persona!

Laticia 11 months ago

I thought it was about accommodating another user without compromising the main one.

Leonora 11 months ago

Wait, is it really that simple?

Genevieve 11 months ago

Totally agree, that's option B!

Adrianna 12 months ago

I think a secondary persona is someone the product won't satisfy.

Natalie 12 months ago

D sounds familiar too; it seems like it aligns with the idea that secondary personas still need to be considered in the design process.

Lucille 12 months ago

I'm a bit confused, but I think C could be right because it mentions altering the experience for the primary persona.

Willodean 1 year ago

I remember a practice question about personas, and I feel like B makes sense since it talks about users we don't prioritize.

Tijuana 1 year ago

I think a secondary persona is someone who can use the product but isn't the main focus. Maybe it's A?

Kami 1 year ago

I'm a little unsure about this question. I know the concept of personas, but I'm not totally clear on how to identify a secondary one. I'll have to think it through step-by-step.

Chantell 1 year ago

Ah, this is a good one. I remember discussing secondary personas in class - they're users that the product can support, but aren't the main focus. I'll make sure to apply that knowledge here.

Asuncion 1 year ago

Okay, I think I've got it. The key is understanding that a secondary persona is someone whose needs can be accommodated, but shouldn't drive the design process. I'm feeling confident about this one.

Miriam 1 year ago

Hmm, I'm a bit confused by the wording here. I'll have to read through the options again to make sure I understand the difference between the personas.

Eve 1 year ago

This question seems a bit tricky, but I think I can figure it out. Let me think through the options carefully.

Junita 1 year ago

I'm gonna go with B. Anything else would be like trying to please everyone, and we all know how that ends up. Gotta keep the main thing the main thing, you know?

Jolanda 1 year ago

C is the answer, no doubt. You can't just ignore the secondary persona - their experience needs to be taken into account, even if it's not the top priority.

Jennie 1 year ago

Hmm, I'm not sure. These options are really getting to the heart of persona-based design. I'll have to think about this one.

Mariko 1 year ago

↳ replying to Jennie

D) A persona that must be satisfied for the product such that the goals should drive the design process

Aron 1 year ago

↳ replying to Jennie

C) The consumer whose experience is essential to the degree that it is acceptable to alter the product experience of the primary persona

Willetta 1 year ago

↳ replying to Jennie

A) Another user of the primary interface can be accommodated as long as the targeted persona's experience is not compromised

Hyman 1 year ago

D seems like the best choice to me. The secondary persona's goals should drive the design process, even if they're not the main focus.

Erick 1 year ago

↳ replying to Hyman

D) A persona that must be satisfied for the product such that the goals should drive the design process

Carla 1 year ago

↳ replying to Hyman

C) The consumer whose experience is essential to the degree that it is acceptable to alter the product experience of the primary persona

Rebbecca 1 year ago

↳ replying to Hyman

A) Another user of the primary interface can be accommodated as long as the targeted persona's experience is not compromised

Earlean 2 years ago

That's a good point, but I still think C is more important for altering the product experience.

Ammie 2 years ago

I disagree, I believe it's D because their goals should drive the design process.

Earlean 2 years ago

I think the best defined secondary persona is C, because their experience is essential.

Long 2 years ago

I think B is the correct answer. A secondary persona is someone the product is explicitly not going to satisfy, so the focus remains on the primary persona's experience.

Dana 1 year ago

↳ replying to Long

I see your point. D also makes sense, as satisfying the secondary persona can drive the design process for the product.

Fanny 1 year ago

↳ replying to Long

I agree with C. It's important to consider the secondary persona's experience if it enhances the primary persona's interaction.

Mitsue 1 year ago

↳ replying to Long

I believe C is more accurate. The secondary persona's experience can be altered if it benefits the primary persona.

Kallie 1 year ago

↳ replying to Long

I think B is the correct answer.

Scaled Agile SAFe-APM Exam - Topic 6 Question 19 Discussion