Scaled Agile Exam SAFe-APM Topic 6 Question 19 Discussion

Actual exam question for Scaled Agile's SAFe-APM exam

Question #: 19
Topic #: 6

When dealing with a complex product, what is best defined as a secondary persona?

AAnother user of the primary interface can be accommodated as long as the targeted persona's experience is not compromised

BSomeone the product is explicitly not going to satisfy

CThe consumer whose experience is essential to the degree that it is acceptable to alter the product experience of the primary persona

DA persona that must be satisfied for the product such that the goals should drive the design process

Show Suggested Answer

Suggested Answer: A

Buy a Feature is a research game that involves presenting customers with a list of possible features for a product or service, and giving them a limited budget to spend on their preferred ones. This game helps to understand customer needs, priorities, trade-offs, and willingness to pay. It also encourages collaboration and discussion among customers, and generates feedback and insights for the product team.

Buy a Feature: This article from the Scaled Agile Framework explains the purpose, process, and benefits of the Buy a Feature game, and provides an example of how it can be used in a SAFe context.

Buy a Feature: The Game that Teaches Prioritization: This article from Innovation Games describes the rules, variations, and outcomes of the Buy a Feature game, and provides tips and resources for facilitating it.

Customer Needs Analysis: Definition & Research Methods: This article from Qualtrics XM provides an overview of customer needs analysis, and discusses various research methods, including Buy a Feature, to identify and understand customer needs.

by Audry at Sep 16, 2024, 11:58 AM

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Junita

12 days ago

I'm gonna go with B. Anything else would be like trying to please everyone, and we all know how that ends up. Gotta keep the main thing the main thing, you know?

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Jolanda

14 days ago

C is the answer, no doubt. You can't just ignore the secondary persona - their experience needs to be taken into account, even if it's not the top priority.

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Jennie

15 days ago

Hmm, I'm not sure. These options are really getting to the heart of persona-based design. I'll have to think about this one.

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2 months ago

I think B is the correct answer. A secondary persona is someone the product is explicitly not going to satisfy, so the focus remains on the primary persona's experience.

upvoted 0 times