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SAP C_C4H510_21 Exam

Certification Provider: SAP
Exam Name: SAP Certified Application Associate - SAP Service Cloud 2111
Duration: 180 Minutes
Number of questions in our database: 117
Exam Version: Apr. 12, 2024
C_C4H510_21 Exam Official Topics:
  • Topic 1: Setup Service Levels, Categories and define Work Distribution rules for Service Process/ Explain Maintenance Plan & its usage in Service Tickets
  • Topic 2: Identify how to use personalization and extensibility/ Explain Registered Products & their usage in Service Tickets
  • Topic 3: Explain Contracts & Case Management in Service Tickets/ Set up a notification process and configure conditions and actions for workflows
  • Topic 4: Communication channels for Service Tickets. Knowledge Base in SAP Service Cloud/ Explain Installed Base & its usage in Service Tickets
  • Topic 5: Identify the different Service Processes and their capabilities/ Leverage MS Excel with SAP Cloud for Customer reports
  • Topic 6: Explain Warranty Management & its usage in Service Tickets/ Identify different components of custom reports and interactive dashboards
  • Topic 7: Describe the SAP pre-packaged integration scenarios and optimal project management practices/ Personalization and Extensibility
  • Topic 8: Explain Time Recording and Fulfillment in Service Tickets/ Perform tasks associated with the maintenance of employees
  • Topic 9: Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations/ Service Elements and Notification
  • Topic 10: Communication Channel and Knowledge Base/ Contracts and Ticket Hierarchy/ Service Business Process
  • Topic 11: Identify fine-tuning timeline and dependencies in the context of the overall project plan/ Troubleshoot data migration issues and understand mass data maintenance
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Free SAP C_C4H510_21 Exam Actual Questions

The questions for C_C4H510_21 were last updated On Apr. 12, 2024

Question #1

You are integrating SAP Service Cloud with SAP ERP. In which system is the pricing procedure stored?

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Correct Answer: C

Question #2

Which business function in the account master will block the release of quotes to SAP S/4HANA?

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Correct Answer: C

Question #3

Which scoping question allows you to enable automatic ticket creation based on incoming e-mails?

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Correct Answer: A

Question #4

You have configured the Service Level Agreements (SLAs) and their determination rules, but they are not derived in the service ticket.

Which of the following could be a reason for that?

Note: There are 2 correct answers to this question.

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Correct Answer: B, C

Question #5

You request external prices from SAP ERP for your contract document. What do you need to display a valid condition record in SAP Service Cloud?

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Correct Answer: D

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