SAP Exam C_C4H56I_34 Topic 7 Question 30 Discussion

Actual exam question for SAP's C_C4H56I_34 exam

Question #: 30
Topic #: 7

[All C_C4H56I_34 Questions]

How can end users access the Customer Hub screen in Agent Desktop? Note: There are 2 correct

answers to this question.

AManually by performing a customer identification via Agent Desktop

BManually by navigating into the Customer Hub app from the menu

CAutomatically when an incoming phone call from a known customer is accepted

DAutomatically when there is an incoming phone call

Show Suggested Answer

Suggested Answer: A, C

by Eun at Jan 25, 2025, 10:58 AM

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Lawrence

3 months ago

I'm feeling confident that B and C are the right answers. Navigating to the app and having it auto-open for known customers seem like the way the Customer Hub should work.

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Vallie

3 months ago

Ha, this is a tough one! I'm betting B and D are the correct answers. Manually going to the app and having it automatically open for any call seem like the obvious choices.

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Lenny

2 months ago

I agree with you, B and D are the most likely options. It just seems more efficient to have it open automatically for any incoming call.

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Maryln

2 months ago

I'm not sure, I think A and C might be the correct answers. Manually identifying the customer and having it open when a known customer calls seems more logical.

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Myrtie

3 months ago

I think B and D are correct too. It just makes sense to have it open automatically for any incoming call.

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Margart

3 months ago

Oh, this one's tricky! I'm going to guess B and C are the right answers. Navigating to the app and having it auto-open for known customers sounds like the way to go.

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Earlean

2 months ago

So, the correct answers are B and C. You were right!

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Nieves

2 months ago

Actually, I believe C is also correct. The Customer Hub screen automatically opens when an incoming call from a known customer is accepted.

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Kaycee

3 months ago

I think B is correct, you have to manually navigate to the Customer Hub app from the menu.

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Thad

4 months ago

I'm not sure about the answers, but I think it makes sense that end users can access Customer Hub screen by performing customer identification or navigating from the menu.

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Denae

4 months ago

I'm pretty sure B and D are the correct answers. Manually going to the app and automatically opening it for any incoming call seem like the most logical options.

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Shawnee

3 months ago

I agree, those options seem the most logical for accessing the Customer Hub screen.

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Harrison

3 months ago

I think you're right, B and D make the most sense.

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Myrtie

4 months ago

I agree with Edmond, because you can access Customer Hub screen by identifying the customer manually or navigating from the menu.

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Edmond

4 months ago

I think the correct answers are A and B.

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Kristal

4 months ago

Hmm, I think B and C are the correct answers. Navigating to the Customer Hub app and having it automatically open for known customers seem like the right ways to access it.

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