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SAP C_C4H56I_34 Exam

Certification Provider: SAP
Exam Name: SAP Certified Application Associate - SAP Service Cloud Version 2
Duration: 180 Minutes
Number of questions in our database: 80
Exam Version: Mar. 29, 2024
C_C4H56I_34 Exam Official Topics:
  • Topic 1: Configuration SLA, Categories and Case Routing/ Set up master data regarding Account, Contact, Product, Organization and employees
  • Topic 2: Configuration Document Types, Party Role, Status Schema and Business Flows/ Set up the service objects Registered Products, Installed Base and Warranty
  • Topic 3: Manage the creation of User and business roles including authorization/ Configuration the Agent Desktop for CTI and Interaction Center Processes
  • Topic 4: Enable the system through Activation of Services/ Manage the Personalization, Extension fields, Validations and Determinations
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Free SAP C_C4H56I_34 Exam Actual Questions

The questions for C_C4H56I_34 were last updated On Mar. 29, 2024

Question #1

Which configuration can you use to trigger a warning message based on custom logic?

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Correct Answer: C

Question #2

What options are available to automatically assign an employee or team to a case? Note: There are 2 correct answers to this question.

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Correct Answer: B, C

Question #3

Which of the following objects can be replicated from SAP Service Cloud Version 2 to SAP S/4HANA?

Note: There are 2 correct answers to this question.

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Correct Answer: A, B

Question #4

You want to assign employees to multiple organizational units. Which action needs to be performed

to achieve this?

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Correct Answer: A

Question #5

Which actions are prerequisites to utilize registered products? Note: There are 2 correct answers to

this question.

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Correct Answer: A, D


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