Which of the following describe how access restrictions are governed in SAP Service Cloud Version2?
You have configured the Service Level Agreements and their determination rules, but they are not
derived in the case. Which of the following could be a reason for this? Note: There are 2 correct
answers to this question.
What can the categories in the service catalogue be used for? Note: There are 3 correct answers to this question.
How can service agents create cases? Note: There are 2 correct answers to this question.
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