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SAP Exam C_C4H56I_34 Topic 4 Question 20 Discussion

Actual exam question for SAP's C_C4H56I_34 exam
Question #: 20
Topic #: 4
[All C_C4H56I_34 Questions]

What steps must an administrator perform to enable the phone channel in Agent Desktop? Note:

There are 2 correct answers to this question.

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Suggested Answer: A, C

by Suzan at Sep 06, 2024, 03:57 PM

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Zack
3 months ago
I bet the person who wrote this question is sitting back with a big grin, watching us all try to figure it out. Jokes on them, I'm going with A and D!
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Willodean
2 months ago
Let's just go with A and D and see what happens.
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Mary
2 months ago
I'm not so sure, I think it might be B and C.
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Carman
3 months ago
I think A and D are the correct answers.
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Beatriz
4 months ago
Hmm, this is tricky. I'm going to go with A, C, and D. Gotta cover all the bases, you know? If I'm wrong, I'm going to blame the test writers for not being clear enough.
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Karan
2 months ago
User 4: I agree with Karan, A and C seem like the right choices.
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Hui
2 months ago
User 3: I'm going with A and C as the steps to enable the phone channel.
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Carissa
2 months ago
User 2: I believe it's C and D that need to be done.
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James
2 months ago
User 1: I think A and D are the correct answers.
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Ludivina
4 months ago
Wait, wait, wait... I think B is also correct. You need to add a mashup service to enable the phone channel. Don't forget that one!
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Reena
3 months ago
C) Add the phone channel to the live interaction widget.
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Ernest
3 months ago
A) Obtain API token credentials from the CTI provider.
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Regenia
4 months ago
Haha, I bet the IT guy who set this up is having a field day watching us struggle with this question. But seriously, I agree with A and D.
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Leontine
4 months ago
I think answers A and D are correct. You need to get the API credentials from the CTI provider and then integrate it with Agent Desktop.
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Chanel
3 months ago
B) Add a mashup service in Agent Desktop.
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Youlanda
3 months ago
That's correct! You need both the API credentials and integration with a CTI provider.
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Cristy
3 months ago
D) Integrate with a third-party Computer Telephony Integrator (CTI) provider.
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Wayne
4 months ago
A) Obtain API token credentials from the CTI provider.
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Lettie
4 months ago
I'm not sure about that. I think we also need to integrate with a third-party CTI provider.
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Murray
4 months ago
I agree with you, Tyra. We need API token credentials and add the phone channel to the live interaction widget.
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Tyra
4 months ago
I think the correct answers are A and C.
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