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SAP Exam C_C4H56I_34 Topic 2 Question 31 Discussion

Actual exam question for SAP's C_C4H56I_34 exam
Question #: 31
Topic #: 2
[All C_C4H56I_34 Questions]

What can the categories in the service catalog be used for? Note: There are 3 correct answers to this

question.

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Suggested Answer: B, C, E

The categories in the service catalog can be used for service level determination, a filter option for the case summary, and case responsibility determination. Service level determination is the process of assigning a service level agreement (SLA) to a case based on the category and other attributes. A filter option for the case summary allows the user to view cases by category or subcategory. Case responsibility determination is the process of assigning a case to a service agent or a service team based on the category and other criteria.Reference=Configuring Categories,Creating the Statuses for Cases,Service Categorization with Machine Learning


by Gerald at Feb 07, 2025, 07:08 PM

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Josue
1 months ago
Ha! This reminds me of that time I tried to create my own service catalog and ended up with a bunch of random categories like 'The Fancy Stuff' and 'Things That Make You Go Hmm'. Anyway, I think B, D, and E are the correct answers.
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Evan
9 days ago
Definitely, they help in organizing and assigning responsibilities in the service catalog.
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William
10 days ago
Yeah, those categories are important for managing services effectively.
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Lera
13 days ago
I agree, those options are related to service level determination, business role assignment, and case responsibility determination.
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Destiny
21 days ago
I think B, D, and E are correct.
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Clement
1 months ago
Hold on, is this a trick question? I'm going to say B, D, and E. Service level determination, business role assignment, and case responsibility determination sound like the right answers to me.
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Joaquin
2 months ago
Hmm, I'm not too sure about this one. Let me think... I'll go with A, B, and D. Controlling the validity of the service catalog and assigning business roles seem like logical uses for the categories.
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Latonia
1 months ago
I agree, those options seem like the most relevant uses for the categories in the service catalog.
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Jackie
1 months ago
I think A, B, and D are correct too. It makes sense to use categories for controlling validity and determining service levels.
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Tamekia
2 months ago
Yes, that's correct. They can also be used to control validity of the service catalog.
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Tamra
2 months ago
Wow, this is a tricky one! I'm going to go with B, C, and E. The categories can be used for service level determination and case responsibility, but also as a filter option for the case summary.
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Colby
20 days ago
Yes, knowing the various uses of the categories in the service catalog can help improve efficiency and organization in handling cases.
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Ashlyn
21 days ago
It's important to understand how the categories can be utilized for different aspects of service management.
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Shad
22 days ago
I agree, those are the correct answers. The categories in the service catalog serve multiple purposes.
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Lavonda
25 days ago
I think B, C, and E are correct. The categories can be used for service level determination, as a filter option for the case summary, and for case responsibility determination.
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Kristel
2 months ago
I believe they can also be used for business role assignment.
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Quentin
2 months ago
I think B, D, and E are the correct answers. The service catalog categories are used to determine service levels, assign business roles, and determine case responsibilities.
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Nu
2 months ago
Yes, you're right! The categories in the service catalog can be used for service level determination, business role assignment, and case responsibility determination.
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Corazon
2 months ago
I think B, D, and E are the correct answers.
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Tamekia
3 months ago
I think the categories in the service catalog can be used for service level determination.
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