Okay, let me think this through... Cases by Source/Channel, Cases by Priority, and Cases by Category. Those seem like the standard charts I've seen in the All Cases worklist.
Hmm, I'll go with B, C, and E. Cases by Priority, Cases by Category, and Cases by Service Team. That covers the key dimensions for case management, right?
I'm pretty sure Cases by Source/Channel, Cases by Priority, and Cases by Category are the correct answers. The wording of the question is clear, and those options seem to fit the criteria.
Yes, those are the correct options. Cases by SLA and Cases by Service Team are not included in the standard charts available in the All Cases worklist.
Ellsworth
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