SAP Exam C_C4H56I_34 Topic 2 Question 18 Discussion

Actual exam question for SAP's C_C4H56I_34 exam

Question #: 18
Topic #: 2

Which of the following actions can a Service Agent execute from the case "More Action" button? Note: There are 3 correct answers to this question.

ADelete

BSummary

CMark as unread

DHandover

EEscalate

Show Suggested Answer

Suggested Answer: B, C, E

by Keneth at Aug 08, 2024, 06:00 PM

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Kathrine

11 months ago

I think 'Summary' could also be one of the actions. It helps the Service Agent get a quick overview of the case.

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Onita

11 months ago

I'm not sure about 'Mark as unread'. I don't think that's a common action for a Service Agent to take.

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Noelia

11 months ago

I agree with Kris. Those actions make sense for a Service Agent to have quick access to.

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Kris

11 months ago

I think the Service Agent can delete, handover, and escalate from the 'More Action' button.

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Bea

11 months ago

I think handover and escalate can also be executed from the 'More Action' button.

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Amber

12 months ago

Mark as unread? Really? Who would ever want to do that? That's like the IT support version of 'have you tried turning it off and on again?'

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Rikki

12 months ago

The answer has to be B, D, and E. I mean, 'Summary', 'Handover', and 'Escalate' are just common sense options for a 'More Action' button. What kind of service agent can't do those?

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Dexter

10 months ago

Definitely, those are basic functions that a service agent should be able to perform.

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Venita

10 months ago

Yes, those options are crucial for managing cases efficiently.

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Beckie

10 months ago

I agree, 'Summary', 'Handover', and 'Escalate' are essential actions for a service agent.

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Donte

11 months ago

E) Escalate

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Magnolia

11 months ago

D) Handover

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Nan

11 months ago

C) Mark as unread

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Ling

11 months ago

B) Summary

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Tammara

11 months ago

A) Delete

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Rashad

1 years ago

I believe the Service Agent can also mark as unread from the 'More Action' button.

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Shaniqua

1 years ago

I agree with Jamey, deleting seems like a common action for a Service Agent.

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Jamey

1 years ago

I think the Service Agent can delete from the 'More Action' button.

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King

1 years ago

Haha, I bet the correct answer is A - 'Delete'. That way, the Service Agent can just get rid of the pesky case and call it a day!

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Wenona

11 months ago

Deleting a case may not always be the best option, sometimes it's better to escalate or handover.

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Wenona

11 months ago

Actually, the correct answers are B) Summary, D) Handover, and E) Escalate.

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Rebecka

1 years ago

I think the correct answers are B, D, and E. The 'More Action' button should allow the Service Agent to summarize the case, handover the case, and escalate it to a higher authority.

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Sharmaine

12 months ago

That's correct, those are the actions available from the 'More Action' button.

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Sharmaine

12 months ago

Yes, the Service Agent can summary, handover, and escalate from the 'More Action' button.

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Sharmaine

12 months ago

I agree, the correct answers are B, D, and E.

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