I agree with the other candidates. B, D, and E are the correct answers. I'm just glad I didn't choose A) To control the validity of the service catalogue. That one's a bit of a head-scratcher.
This is a tricky one. I think A) To control the validity of the service catalogue is a bit of a stretch. The categories are more for organizing and classifying the services, not for controlling the validity of the catalogue itself.
B) Service level determination and E) Case responsibility determination seem like the obvious choices here. The categories in the service catalogue should be used to determine the appropriate service level and who is responsible for the case.
Clay
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