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SAP Exam C_C4H56I_34 Topic 1 Question 15 Discussion

Actual exam question for SAP's C_C4H56I_34 exam
Question #: 15
Topic #: 1
[All C_C4H56I_34 Questions]

What functionality can be enabled to assist agents with case resolution?

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Suggested Answer: B

by Louisa at Jun 29, 2024, 04:05 PM

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Ashlyn
1 days ago
D) Integrating Microsoft Teams? What is this, a trick question? How is that going to help with case resolution? *rolls eyes*
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Lashon
3 days ago
I'd go with A) Creating and assigning surveys to the case. Gathering feedback from customers could give agents valuable insights to resolve issues more effectively.
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Frank
4 days ago
C) Configuring templates for responses could also be really useful. It would save agents time and ensure consistency in the information they provide.
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Gracia
18 days ago
B) Integrating a knowledge base seems like the most effective way to assist agents with case resolution. This gives them quick access to relevant information to help them find solutions faster.
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Lisbeth
1 days ago
B) Integrating a knowledge base is definitely a game-changer for agents. It saves so much time!
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Ammie
22 days ago
I personally think configuring templates for responses is also important to ensure consistency in communication with customers.
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Lashon
26 days ago
I agree with Viki, having access to a knowledge base can speed up case resolution.
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Viki
1 months ago
I think integrating a knowledge base would be really helpful for agents.
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