SAP Exam C_C4H56I_34 Topic 1 Question 12 Discussion

Actual exam question for SAP's C_C4H56I_34 exam

Question #: 12
Topic #: 1

[All C_C4H56I_34 Questions]

You have determined that one of your products has a known fault. You want to ensure that all cases

with that product are automatically assigned to the escalation team. Which feature in SAP Service

Cloud Version 2 would you use to do this?

ANotifications

BCase routing

CSLA

DService categories

Show Suggested Answer

Suggested Answer: B

by Kris at May 20, 2024, 07:33 PM

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Domingo

1 years ago

Ah, the age-old question: how to deal with product faults? I'm guessing B) Case routing is the winner here. *chuckles* Gotta love those SAP Service Cloud problems, am I right?

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Dominga

1 years ago

B) Case routing, no doubt about it. Automatic escalation is the way to go for sure.

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Golda

12 months ago

C) SLA might be useful to ensure timely resolution of cases related to the faulty product.

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Alease

1 years ago

A) Notifications could also be helpful to alert the team about the known fault.

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Lizette

1 years ago

B) Case routing is the feature you need to use for automatic assignment to the escalation team.

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Myra

1 years ago

I'm feeling lucky, let's try C) SLA. Hey, you never know, right?

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Catherin

12 months ago

I agree, B) Case routing would ensure that all cases with the faulty product are assigned to the escalation team.

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Alfreda

1 years ago

I agree, let's go with B) Case routing to ensure all cases are assigned to the escalation team.

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Lenita

1 years ago

I think B) Case routing might be a better option for this.

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Matilda

1 years ago

I think B) Case routing would be more appropriate for this situation.

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Alecia

1 years ago

I agree, B) Case routing would ensure that all cases with the faulty product are assigned to the escalation team.

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Sherron

1 years ago

I think B) Case routing might be more appropriate for this situation.

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Oretha

1 years ago

Definitely B) Case routing. Gotta make sure those pesky product faults get escalated pronto!

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Becky

1 years ago

Hmm, this one's tricky. I'm gonna go with B) Case routing, that seems like the logical choice here.

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Johnetta

1 years ago

I think D) Service categories could also work, but B) Case routing seems more specific to this situation.

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Janey

1 years ago

I agree, B) Case routing would be the best option to automatically assign cases with the faulty product to the escalation team.

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