SAP C_C4H56_2411 Exam - Topic 9 Question 13 Discussion

When creating new custom fields in SAP Service Cloud V2, the Data type is mandatory to define the type of data the field will store (e.g., text, number, date). The Label is also required to provide a name or description for the field, ensuring clarity for users. According to SAP documentation, 'When creating custom fields, administrators must specify the data type and label as mandatory attributes.'

Searchable (A) and Sortable (B) are optional attributes that can be enabled based on business needs but are not mandatory.

SAP Help Portal: Custom Field Creation in SAP Service Cloud V2

SAP Community: Extension Fields in Service Cloud