You have configured the Service Level Agreements and their determination rules, but they are not derived in the case. Which of the following could be a reason for this? Note: There are 2 correct answers to this question.
I'm leaning towards B and D as the right answers. The determination rules have to be activated, and the SLAs need to be enabled as a service for them to work correctly.
Okay, I think I've got it. B and C seem like the best options - the determination rules need to be both configured and triggered by a workflow rule in order for the SLAs to be derived properly.
Hmm, I'd say B and D are the correct answers. If the determination rules are configured but not activated, or if the SLAs themselves aren't activated as a service, that would explain why they aren't being derived.
I'm a bit confused on this one. Is there something specific about the configuration or activation of the SLAs that could be causing the issue? I want to make sure I understand all the potential reasons.
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