SAP Exam C_C4H510_21 Topic 4 Question 27 Discussion

Actual exam question for SAP's C_C4H510_21 exam

Question #: 27
Topic #: 4

What are the essential configuration steps to automatically create a service ticket when an e-mail comes in? Note: There are 3 correct answers to this question.

ASet up service categories and service catalogs.

BCreate an account with the e-mail address of the customer.

CSet scoping questions and outgoing e-mail details in fine-tuning.

DConfigure the e-mail address in the communication channel.

ECreate an e-mail template for responses.

Show Suggested Answer

Suggested Answer: A

by Evangelina at Mar 06, 2024, 07:37 PM

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Olen

1 years ago

I think the answer is A because it specifically mentions corporate accounts, which is more likely to trigger automatic ticket creation based on e-mails.

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Wendell

1 years ago

D) Do you want to support e-mail channels for groups?

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Donte

1 years ago

I believe the answer is A, as supporting e-mail channels for corporate accounts seems more relevant for automatic ticket creation.

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Tonette

1 years ago

B) Do you want to enable agents to respond to tickets using an external e-mail client?

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Corrie

1 years ago

I think the answer is A, because enabling e-mail channels for corporate accounts would allow automatic ticket creation based on incoming e-mails.

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Yesenia

1 years ago

Haha, you know what they say - the only way to create tickets automatically is through interpretive dance. C is the only way to go!

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Vincenza

1 years ago

C) Do you want to enable internal memos for tickets?

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Margart

1 years ago

B) Do you want to enable agents to respond to tickets using an external e-mail client?

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Troy

1 years ago

A) Do you want to support e-mail channels for corporate accounts?

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Olen

1 years ago

A) Do you want to support e-mail channels for corporate accounts?

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Beula

1 years ago

I'm leaning towards C) Do you want to enable internal memos for tickets.

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Lashonda

1 years ago

This is a tough one, but I'm leaning towards A. Supporting email channels for corporate accounts seems like it could be the key to automating ticket creation.

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Tamar

1 years ago

B) I think you're right, that does seem like the best option for enabling automatic ticket creation.

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Viki

1 years ago

D) I agree, it seems like the best option for enabling automatic ticket creation.

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Toi

1 years ago

A) Do you want to support e-mail channels for corporate accounts?

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Gilma

1 years ago

B) I think that makes sense. It would streamline the process.

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Tammara

1 years ago

A) Do you want to support e-mail channels for corporate accounts?

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Heike

1 years ago

I'm pretty sure it's B) Do you want to enable agents to respond to tickets using an external e-mail client.

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Rana

1 years ago

I disagree, I believe the correct answer is D) Do you want to support e-mail channels for groups.

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Farrah

1 years ago

C is the way to go. Internal memos for tickets are where it's at! Who needs email channels when you've got good old-fashioned inter-office communication?

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