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SAP Exam C_C4H510_21 Topic 2 Question 37 Discussion

Actual exam question for SAP's C_C4H510_21 exam
Question #: 37
Topic #: 2
[All C_C4H510_21 Questions]

Which tool do you use to determine a service ticket processing team, based on conditions?

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Suggested Answer: A

by Lavonna at Jul 08, 2024, 05:34 PM

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Leah
1 years ago
I'm pretty sure the answer is D. But honestly, I'm just hoping I don't end up in the 'group' that has to deal with the fallout of a wrong answer.
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Catrice
11 months ago
D) Do you want to support e-mail channels for groups?
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Kristeen
11 months ago
C) Do you want to enable internal memos for tickets?
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Lavina
11 months ago
B) Do you want to enable agents to respond to tickets using an external e-mail client?
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Carmen
12 months ago
A) Do you want to support e-mail channels for corporate accounts?
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Inocencia
1 years ago
Hmm, this is a tricky one. I'll have to go with my gut and say D. Though I'm starting to wonder if the exam writer has a thing for group e-mails.
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Myra
1 years ago
D all the way! Groups need to be able to receive e-mails and have tickets automatically created. It's a no-brainer.
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Carissa
1 years ago
Option C? Really? Internal memos for tickets? That's not even close to the question. Someone must have been daydreaming during the training session.
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Jackie
11 months ago
B) Do you want to enable agents to respond to tickets using an external e-mail client?
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Kayleigh
11 months ago
A) Do you want to support e-mail channels for corporate accounts?
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Rosalind
1 years ago
I'm going with option A. Supporting e-mail channels for corporate accounts sounds like the right way to enable automatic ticket creation.
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Barb
11 months ago
That's a smart decision. It will make the ticket creation process much smoother.
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Lewis
11 months ago
I agree, supporting e-mail channels for corporate accounts seems like the best way to go.
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Remona
12 months ago
Option A sounds like a good choice. It would definitely help with automatic ticket creation.
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Ahmed
1 years ago
I'm a bit confused. Isn't option B about responding to tickets using e-mail? Shouldn't that be the answer?
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Adolph
11 months ago
D) Do you want to support e-mail channels for groups?
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Johnetta
12 months ago
Yes, option B is about responding to tickets using an external e-mail client.
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Eva
12 months ago
B) Do you want to enable agents to respond to tickets using an external e-mail client?
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Tula
1 years ago
A) Do you want to support e-mail channels for corporate accounts?
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Daisy
1 years ago
C) Do you want to enable internal memos for tickets?
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Ira
1 years ago
B) Do you want to enable agents to respond to tickets using an external e-mail client?
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Fidelia
1 years ago
A) Do you want to support e-mail channels for corporate accounts?
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Amber
1 years ago
I don't think that's the right option because it's about agents, not automatic ticket creation.
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Shaniqua
1 years ago
B) Do you want to enable agents to respond to tickets using an external e-mail client?
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Paz
1 years ago
Yes, I think that's the correct option because it mentions e-mail channels.
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Arlen
1 years ago
A) Do you want to support e-mail channels for corporate accounts?
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Vincent
1 years ago
Definitely option D. Enabling e-mail channels for groups is crucial for automatic ticket creation.
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Olive
1 years ago
Agreed, it makes handling incoming e-mails much more efficient.
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Sharan
1 years ago
It definitely streamlines the ticket creation process.
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Kayleigh
1 years ago
Enabling e-mail channels for groups is important for automation.
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Lauryn
1 years ago
Yes, option D is the correct choice.
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