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Salesforce Exam User Experience Designer Topic 7 Question 43 Discussion

Actual exam question for Salesforce's User Experience Designer exam
Question #: 43
Topic #: 7
[All User Experience Designer Questions]

Cloud Kicks' digital support representatives have different needs and requirements for Knowledge articles than customers. Customers need to see:

* Some Knowledge articles, not all

* Articles organized in different categories

* Different fields than support representatives

Which consideration should be made when determining how to present Knowledge articles to each audience?

Show Suggested Answer Hide Answer
Suggested Answer: A, C

Contribute your Thoughts:

Annmarie
1 months ago
I'm with Kattie on this one. Separate articles? That's like reinventing the wheel. Page layouts and permissions are the smart play here.
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Kattie
1 months ago
Haha, imagine if we had to write separate articles for each audience. Cloud Kicks would need a whole team just for that! B is the way to go, for sure.
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Brynn
2 days ago
B) Page layouts or permissions can display only the fields needed for each audience.
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Ranee
5 days ago
A) Separate articles should be written for each audience, with only relevant information.
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Orville
8 days ago
B) Page layouts or permissions can display only the fields needed for each audience.
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Raymon
14 days ago
B) Page layouts or permissions can display only the fields needed for each audience.
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Ming
15 days ago
A) Separate articles should be written for each audience, with only relevant information.
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Fatima
1 months ago
B) Page layouts or permissions can display only the fields needed for each audience.
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Kallie
2 months ago
Hmm, I was leaning towards A, but B makes a lot of sense. Permissions are key to showing the right content to the right audience.
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Shalon
1 months ago
Exactly, permissions ensure that the right content is shown to the right audience.
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Iluminada
1 months ago
B) Page layouts or permissions can display only the fields needed for each audience.
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Rodney
2 months ago
I agree, B seems like the easiest and most efficient solution. Plus, you don't want customers seeing all the internal info, that could be confusing.
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Quentin
1 months ago
C) Topics within a customer site must be organized the same as internal data categories.
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Reena
1 months ago
B) Page layouts or permissions can display only the fields needed for each audience.
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Latonia
2 months ago
A) Separate articles should be written for each audience, with only relevant information.
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Lashanda
2 months ago
I believe option B) is the best choice, as it allows for customization based on audience needs.
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Ryan
2 months ago
Definitely B. Separate articles would be too much work, and the categories need to be different for customers vs. support reps.
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Charlesetta
2 months ago
I agree, it would make it easier for both customers and support representatives.
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Latia
2 months ago
I think the key is to present different fields to each audience.
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