Salesforce Exam User Experience Designer Topic 7 Question 43 Discussion

Actual exam question for Salesforce's User Experience Designer exam

Question #: 43
Topic #: 7

[All User Experience Designer Questions]

Cloud Kicks' digital support representatives have different needs and requirements for Knowledge articles than customers. Customers need to see:

* Some Knowledge articles, not all

* Articles organized in different categories

* Different fields than support representatives

Which consideration should be made when determining how to present Knowledge articles to each audience?

ASeparate articles should be written for each audience, with only relevant information.

BPage layouts or permissions can display only the fields needed for each audience.

CTopics within a customer site must be organized the same as internal data categories.

Show Suggested Answer

Suggested Answer: A, C

by Bette at Jul 26, 2023, 03:08 AM

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11 days ago

Hmm, I was leaning towards A, but B makes a lot of sense. Permissions are key to showing the right content to the right audience.

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22 days ago

I think the key is to present different fields to each audience.

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