Discuss Salesforce Salesforce Certified Platform User Experience Designer (Plat-UX-101) Exam Topic 6 Question 96

A UX Designer at Cloud Kicks has been asked to gather insights for a newly released feature at scale from a

Specific set of users in the flow of their work.

Which approach should be used?

AIn-App Feedback

BUser Interviews

CA/B Test

DSurvey

Suggested Answer: A

In-app feedback is a method of collecting user feedback within the context of the product or service, without interrupting the user's workflow. It allows the UX designer to gather insights from a specific set of users at scale and measure their satisfaction, preferences, and pain points. In-app feedback can be implemented using various techniques, such as ratings, reviews, comments, suggestions, polls, or pop-ups .Reference:

: User Experience Designer Certification Prep: Module 3: Conduct User Research

: User Experience Designer Certification Prep: Module 4: Analyze User Research Data

Get Premium Salesforce Certified Platform User Experience Designer (Plat-UX-101) Questions as Interactive Web-Based Practice Test or PDF Real Exam Format Detailed Explanations Instant Access Get Your Practice Test

24 comments · newest first

Kina 2 days ago

Surveys are quick but might miss deeper insights.

Carman 8 days ago

A/B Test seems risky for gathering initial feedback.

Curt 13 days ago

I prefer B) User Interviews. More personal insights.

Laura 18 days ago

I think A) In-App Feedback is the best choice.

Danilo 23 days ago

User Interviews allow for deeper understanding of user needs.

Rodrigo 28 days ago

In-App Feedback feels less intrusive. Users can share as they use it.

Elliot 1 month ago

D) Survey is quick but might miss details.

Jerilyn 1 month ago

C) A/B Test could show real user behavior.

Yuki 1 month ago

I prefer B) User Interviews. More personal insights.

Yuette 2 months ago

I think A) In-App Feedback is the best choice. It's immediate.

Georgene 2 months ago

Wait, can in-app feedback really give us enough insights at scale?

Lili 2 months ago

Surveys can be useful, but they might not capture real-time reactions.

Annice 2 months ago

A/B testing seems more reliable for feature performance, though.

Shawna 2 months ago

Totally agree! It’s super convenient for users.

Johnna 2 months ago

I think in-app feedback is the quickest way to gather insights.

Ryann 3 months ago

Surveys might miss the real-time context of user experience.

Howard 3 months ago

A/B testing could give more concrete data, though.

Elvera 3 months ago

But can you really trust that feedback? Seems a bit biased.

Erasmo 3 months ago

Totally agree! It's right there when users are engaged.

Rosina 3 months ago

I think in-app feedback is the quickest way to get insights.

Eun 4 months ago

I feel like surveys could work too, but they might not capture the context of the user's workflow as well as in-app feedback.

Catalina 4 months ago

A/B testing seems more about comparing options rather than gathering insights from users directly, right?

Elly 4 months ago

I'm not entirely sure, but I remember practicing a question where user interviews were suggested for deeper insights.

Tiara 5 months ago

I think in-app feedback could be useful since it captures insights right when users are interacting with the feature.

Salesforce Certified Platform User Experience Designer (Plat-UX-101) Exam - Topic 6 Question 96 Discussion