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Salesforce Certified Platform User Experience Designer (Plat-UX-101) Exam - Topic 6 Question 96 Discussion

A UX Designer at Cloud Kicks has been asked to gather insights for a newly released feature at scale from aSpecific set of users in the flow of their work.Which approach should be used?
A) In-App Feedback
B) User Interviews
C) A/B Test
D) Survey

Salesforce Certified Platform User Experience Designer (Plat-UX-101) Exam - Topic 6 Question 96 Discussion

Actual exam question for Salesforce's Salesforce Certified Platform User Experience Designer (Plat-UX-101) exam
Question #: 96
Topic #: 6
[All Salesforce Certified Platform User Experience Designer (Plat-UX-101) Questions]

A UX Designer at Cloud Kicks has been asked to gather insights for a newly released feature at scale from a

Specific set of users in the flow of their work.

Which approach should be used?

Show Suggested Answer Hide Answer
Suggested Answer: A

In-app feedback is a method of collecting user feedback within the context of the product or service, without interrupting the user's workflow. It allows the UX designer to gather insights from a specific set of users at scale and measure their satisfaction, preferences, and pain points. In-app feedback can be implemented using various techniques, such as ratings, reviews, comments, suggestions, polls, or pop-ups .Reference:

: User Experience Designer Certification Prep: Module 3: Conduct User Research

: User Experience Designer Certification Prep: Module 4: Analyze User Research Data


by Flo at May 12, 2026, 09:47 PM

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Yuette
3 days ago
I think A) In-App Feedback is the best choice. It's immediate.
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Georgene
8 days ago
Wait, can in-app feedback really give us enough insights at scale?
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Lili
13 days ago
Surveys can be useful, but they might not capture real-time reactions.
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Annice
18 days ago
A/B testing seems more reliable for feature performance, though.
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Shawna
23 days ago
Totally agree! It’s super convenient for users.
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Johnna
29 days ago
I think in-app feedback is the quickest way to gather insights.
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Ryann
1 month ago
Surveys might miss the real-time context of user experience.
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Howard
1 month ago
A/B testing could give more concrete data, though.
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Elvera
1 month ago
But can you really trust that feedback? Seems a bit biased.
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Erasmo
2 months ago
Totally agree! It's right there when users are engaged.
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Rosina
2 months ago
I think in-app feedback is the quickest way to get insights.
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Eun
2 months ago
I feel like surveys could work too, but they might not capture the context of the user's workflow as well as in-app feedback.
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Catalina
2 months ago
A/B testing seems more about comparing options rather than gathering insights from users directly, right?
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Elly
2 months ago
I'm not entirely sure, but I remember practicing a question where user interviews were suggested for deeper insights.
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Tiara
4 months ago
I think in-app feedback could be useful since it captures insights right when users are interacting with the feature.
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