Discuss Salesforce Salesforce Certified Platform User Experience Designer (Plat-UX-101) Exam Topic 6 Question 95

During user interviews, a UX Designer discovers that the most common daily task for users is to look for and view commonly used reportsusing the global search bar.

What should be done to improve their experience?

AMake the global search bar bigger on every page.

BUpdate the Home page with access to commonly used reports.

CAdd the Daily Task component to the Home page.

DCreate a mood board to communicate the visual style of the UI.

Suggested Answer: B

The best option for improving the user experience of looking for and viewing commonly used reports is to update the Home page with access to commonly used reports. This way, the user can quickly access the reports they need without having to use the global search bar every time. This also follows the principle of designing for the user's goals and tasks, which is one of the learning objectives for the Salesforce User Experience Designer certification.Reference: [Design for the User's Goals and Tasks], [Change or Add Report Chart and Dashboard Components to Home Page]

: https://trailhead.salesforce.com/en/content/learn/modules/ux-designer-certification-prep/design-for-the-users-goals-and-tasks :1

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26 comments · newest first

Brendan 2 days ago

I agree, B makes sense. Saves time for users.

Felicidad 8 days ago

I think option B is best. Easy access is key.

Claudio 13 days ago

Agreed, let’s focus on user needs.

Jospeh 18 days ago

Users want quick access, not extra clicks.

Brandon 23 days ago

B or C would enhance user flow.

Jonell 28 days ago

Exactly, we need functionality, not just visuals.

Mattie 1 month ago

D is not practical for this issue.

Claudio 1 month ago

A is too simple, bigger bar won’t help.

Jospeh 1 month ago

C makes sense, keeps it organized.

Brandon 2 months ago

I prefer C. Daily Task component is useful.

Jonell 2 months ago

It gives direct access to reports.

Claudio 2 months ago

Why B?

Jonell 2 months ago

I think option B is the best.

Blondell 2 months ago

A mood board? Really? That doesn't help with user tasks at all.

Izetta 2 months ago

Option C could work too, but it feels a bit redundant.

Mike 3 months ago

Wait, why not just improve the search functionality instead?

Trinidad 3 months ago

Totally agree, users need quick access to those reports!

Nenita 3 months ago

I think option B makes the most sense.

Joaquin 3 months ago

Creating a mood board seems less relevant here; I think we should focus on functionality rather than aesthetics for this particular issue.

Belen 3 months ago

I feel like adding the Daily Task component to the Home page could really streamline their workflow, but I wonder if it might clutter the interface.

Daniel 4 months ago

I'm not entirely sure, but I think making the global search bar bigger might not solve the problem if users still can't find what they need quickly.

Benedict 4 months ago

I remember we discussed how important it is to prioritize user needs, so maybe updating the Home page with access to commonly used reports could be a good option.

Shayne 4 months ago

Creating a mood board seems less relevant here; I think we should focus on functionality rather than aesthetics for this particular issue.

Rene 5 months ago

I feel like adding the Daily Task component to the Home page could really streamline their workflow, but I wonder if it might clutter the interface.

Erinn 6 months ago

I'm not entirely sure, but I think making the global search bar bigger might not solve the problem if users still can't find what they need quickly.

Breana 6 months ago

I remember we discussed how important it is to prioritize user needs, so maybe updating the Home page with access to commonly used reports could be a good option.

Salesforce Certified Platform User Experience Designer (Plat-UX-101) Exam - Topic 6 Question 95 Discussion