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Salesforce Certified Platform User Experience Designer (Plat-UX-101) Exam - Topic 5 Question 6 Discussion

Cloud Kicks (CK) is planning its Einstein Bot implementation and has identified common issues the bot can resolve. CK has determined that extensive technical planning is needed for bot effectiveness and customer satisfaction.Which additional element(s) would be essential?
B) User interface planning
A) Training and support planning
C) Onboarding planning
D) Voice and tone planning

Salesforce Certified Platform User Experience Designer (Plat-UX-101) Exam - Topic 5 Question 6 Discussion

Actual exam question for Salesforce's Salesforce Certified Platform User Experience Designer (Plat-UX-101) exam
Question #: 6
Topic #: 5
[All Salesforce Certified Platform User Experience Designer (Plat-UX-101) Questions]

Cloud Kicks (CK) is planning its Einstein Bot implementation and has identified common issues the bot can resolve. CK has determined that extensive technical planning is needed for bot effectiveness and customer satisfaction.

Which additional element(s) would be essential?

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Suggested Answer: B

by Marguerita at May 07, 2022, 03:19 PM

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Shasta
10 months ago
Wait, are we really considering voice and tone for a bot? That's surprising!
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Angelyn
10 months ago
Totally agree with voice and tone planning being essential!
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Kimberely
10 months ago
Onboarding planning? Not sure if that's really necessary.
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Essie
11 months ago
I think user interface planning is crucial too.
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Desmond
11 months ago
Definitely need training and support planning!
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Nicolette
11 months ago
Voice and tone planning might be essential as well. I recall a case study where the bot's personality affected customer satisfaction significantly.
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Annelle
11 months ago
I’m not entirely sure, but I think user interface planning could also be really important. If the bot isn’t easy to use, customers might get frustrated.
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Elise
11 months ago
I remember we discussed the importance of training and support planning for bots in our last study group. It seems crucial for user adoption.
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Pearly
11 months ago
Onboarding planning sounds familiar too. I feel like we practiced a question about how onboarding impacts user experience with bots.
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Mariann
11 months ago
This looks like a tricky one. I'll need to think carefully about the different SysML diagram types and how they relate to the problem.
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Devora
11 months ago
Okay, I think I know the answer to this. If I remember correctly, the "logging service" is responsible for collecting and managing application logs in Cloud Pak Foundational Services. Let me double-check the other options, but I'm feeling confident about this one.
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