Salesforce Certified Platform User Experience Designer (Plat-UX-101) Exam - Topic 5 Question 6 Discussion

Actual exam question for Salesforce's Salesforce Certified Platform User Experience Designer (Plat-UX-101) exam

Question #: 6
Topic #: 5

[All Salesforce Certified Platform User Experience Designer (Plat-UX-101) Questions]

Cloud Kicks (CK) is planning its Einstein Bot implementation and has identified common issues the bot can resolve. CK has determined that extensive technical planning is needed for bot effectiveness and customer satisfaction.

Which additional element(s) would be essential?

ATraining and support planning

BUser interface planning

COnboarding planning

DVoice and tone planning

Show Suggested Answer

Suggested Answer: B

by Marguerita at May 07, 2022, 03:19 PM

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Shasta

4 months ago

Wait, are we really considering voice and tone for a bot? That's surprising!

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Angelyn

4 months ago

Totally agree with voice and tone planning being essential!

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Kimberely

4 months ago

Onboarding planning? Not sure if that's really necessary.

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Essie

4 months ago

I think user interface planning is crucial too.

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Desmond

4 months ago

Definitely need training and support planning!

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Nicolette

5 months ago

Voice and tone planning might be essential as well. I recall a case study where the bot's personality affected customer satisfaction significantly.

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Annelle

5 months ago

I’m not entirely sure, but I think user interface planning could also be really important. If the bot isn’t easy to use, customers might get frustrated.

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Elise

5 months ago

I remember we discussed the importance of training and support planning for bots in our last study group. It seems crucial for user adoption.

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Pearly

5 months ago

Onboarding planning sounds familiar too. I feel like we practiced a question about how onboarding impacts user experience with bots.

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Mariann

5 months ago

This looks like a tricky one. I'll need to think carefully about the different SysML diagram types and how they relate to the problem.

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Devora

5 months ago

Okay, I think I know the answer to this. If I remember correctly, the "logging service" is responsible for collecting and managing application logs in Cloud Pak Foundational Services. Let me double-check the other options, but I'm feeling confident about this one.

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