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Salesforce Certified Platform User Experience Designer (Plat-UX-101) Exam - Topic 4 Question 31 Discussion

A UX designer want to understand the mental model of employees who have requested a new internal community the brief specifies what the employees should be able to do on the site but the designer need to suggest and suitable architectureWhich technique should be used
D) card sorting
A) User test
B) cognitive walkthrough
C) tree testing

Salesforce Certified Platform User Experience Designer (Plat-UX-101) Exam - Topic 4 Question 31 Discussion

Actual exam question for Salesforce's Salesforce Certified Platform User Experience Designer (Plat-UX-101) exam
Question #: 31
Topic #: 4
[All Salesforce Certified Platform User Experience Designer (Plat-UX-101) Questions]

A UX designer want to understand the mental model of employees who have requested a new internal community the brief specifies what the employees should be able to do on the site but the designer need to suggest and suitable architecture

Which technique should be used

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Suggested Answer: D

by Helga at Oct 29, 2022, 06:58 AM

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Leigha
10 months ago
Wait, can card sorting really capture all those mental models?
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Lorita
10 months ago
I agree, card sorting really gets into how users think!
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Ricarda
11 months ago
Tree testing seems more focused on structure, not mental models.
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Harrison
11 months ago
Cognitive walkthrough could also help clarify user needs.
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Carri
11 months ago
I think card sorting is the way to go!
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Marsha
11 months ago
I practiced a similar question, and I think user testing would come later, after the architecture is suggested.
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Luz
11 months ago
Tree testing sounds familiar, but I feel like it’s more about testing an existing structure rather than creating one from scratch.
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Rodolfo
11 months ago
I'm not entirely sure, but I remember cognitive walkthroughs being useful for evaluating user tasks.
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Amalia
11 months ago
I think card sorting might be the right technique since it helps in understanding how users categorize information.
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Ngoc
11 months ago
Okay, I think I've got this. The key is understanding that the independent auditor can rely on the work of the internal auditors, so that's likely the reason they would consider their procedures.
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Ailene
11 months ago
Hmm, I'm not sure about this one. I'm trying to think through the different options, but I'm a bit confused on how perception of environment or time would impact trainability. I'll have to think about this more.
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Lynette
11 months ago
I think option B makes the most sense since governance impacts need assessment before implementation, right? It reminds me of that practice question we did about risk management.
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Tamera
12 months ago
I'm a bit confused on the exact steps here. I'll need to review the material again to make sure I understand the process before the exam.
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