Salesforce Certified Platform User Experience Designer (Plat-UX-101) Exam - Topic 3 Question 79 Discussion

Actual exam question for Salesforce's Salesforce Certified Platform User Experience Designer (Plat-UX-101) exam

Question #: 79
Topic #: 3

[All Salesforce Certified Platform User Experience Designer (Plat-UX-101) Questions]

A UX Designer at Cloud Kicks is planning out the company's website redesign using Experience Cloud and will help guide discovery.

Which three outputs of the discovery process should be prepare

Choose 3 answers

AUser Personas

BJourney Maps

Cinteractive Prototypes

DHigh-Level Wireframes

EHigh-Fidelity Mock-ups

Show Suggested Answer

Suggested Answer: C

In the context of an existing Customer Experience Cloud portal that is already performing well, the goal is to further increase customer engagement by adding elements that encourage interaction and participation. Recognizing peers with badges is a highly effective way to achieve this because:

Personalization and Gamification: Badges introduce an element of gamification and personalization, which can significantly increase engagement. Users are motivated to participate and contribute to the community when they see a tangible recognition of their efforts and achievements.

Community Building: Recognizing contributions with badges helps in building a stronger community by highlighting active members and encouraging others to contribute. It fosters a sense of belonging and appreciation among users.

While personalized branding (option A) and customizing page layouts (option B) can enhance the user experience, they do not directly incentivize user interaction and contribution as effectively as recognizing contributions through badges does.

Reference: For insights on implementing badges and gamification strategies in Salesforce Experience Cloud portals, Salesforce's official documentation and community resources offer guidelines and best practices. These resources discuss various ways to enhance user engagement and community building within the Salesforce ecosystem.

by Melvin at Mar 09, 2025, 04:06 PM

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Georgene

2 months ago

High-Fidelity Mock-ups? Aren't they more for later stages?

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Gene

2 months ago

Totally agree, Journey Maps are essential too!

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Sang

3 months ago

User Personas are a must for understanding the audience!

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Darrin

3 months ago

High-Level Wireframes are definitely needed for initial concepts.

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Titus

3 months ago

Surprised that interactive Prototypes aren't on the list!

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Kimi

3 months ago

I’m a bit confused about interactive prototypes. I thought those were more for testing than discovery. Maybe high-fidelity mock-ups are more relevant?

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Precious

3 months ago

I practiced a question similar to this, and I think high-level wireframes are important for visualizing the layout early on. That could be one of the answers.

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Rupert

4 months ago

Journey maps sound familiar too, but I'm not entirely sure if they are always part of the discovery phase. I feel like they might be more for later stages.

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Annice

4 months ago

I remember we discussed user personas being crucial for understanding our target audience. I think that should definitely be one of the outputs.

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German

4 months ago

This is a good one. I know user personas and journey maps are crucial, and I think interactive prototypes would also be a valuable output to have during the discovery phase. That's my best guess for the three answers.

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Jessenia

4 months ago

I'm feeling a bit lost on this one. There are a lot of options, and I'm not sure which three are the most important outputs for the discovery process. I'll need to review my notes and try to figure this out.

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Ozell

4 months ago

Okay, I've got this. User personas and journey maps are definitely two of the key outputs. For the third, I think high-level wireframes would be the best choice to help guide the website redesign.

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Jamal

5 months ago

Hmm, I'm a bit unsure about this one. I know user personas and journey maps are important, but I'm not sure about the other options. I'll need to think this through carefully.

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Luisa

5 months ago

This seems like a pretty straightforward question. The key is to identify the three main outputs of the discovery process that the UX Designer should prepare.

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Cruz

10 months ago

This is a no-brainer. User Personas, Journey Maps, and High-Level Wireframes are the holy trinity of UX discovery. Though I'd argue that a few HighFidelity Mock-ups wouldn't hurt either.

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Reyes

8 months ago

High-Fidelity Mock-ups can also be helpful to visualize the final product before development begins.

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Maynard

8 months ago

I agree, those three outputs provide a solid foundation for designing a user-centered website.

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Detra

9 months ago

User Personas, Journey Maps, and High-Level Wireframes are essential for the discovery process.

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Caitlin

10 months ago

Definitely B, C, and D. Gotta have those journey maps to guide the user experience, and the wireframes to set the foundation. Prototypes are a must-have too!

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Lezlie

9 months ago

High-level wireframes help to visualize the layout and structure of the website.

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Amira

9 months ago

Interactive prototypes are great for testing out different design ideas.

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Shizue

10 months ago

I agree, journey maps are essential for understanding the user's experience.

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Jonelle

10 months ago

I agree, those three outputs are crucial for a successful discovery process. Plus, we can't forget the all-important coffee breaks to fuel our creativity!

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Kindra

8 months ago

C) interactive Prototypes

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Kanisha

8 months ago

B) Journey Maps

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Mariann

9 months ago

A) User Personas

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Nicolette

10 months ago

User Personas, Journey Maps, and High-Level Wireframes are definitely the way to go. You need to understand your users and their needs before diving into prototypes and mock-ups.

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Teri

10 months ago

I agree, understanding the users and their journey is crucial before moving on to prototypes and mock-ups.

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Twila

10 months ago

User Personas, Journey Maps, and High-Level Wireframes are essential for a successful website redesign.

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Margery

11 months ago

I believe interactive Prototypes are essential for testing out different design ideas before finalizing the website redesign.

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Laurel

11 months ago

I agree with Kanisha, Journey Maps can help us visualize the user's journey on the website.

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Celestine

11 months ago

Ha! Recognizing peers with badges? That's like giving out participation trophies. I'd go with option B, for sure.

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Ligia

11 months ago

Hmm, this is a tough one. I think I'd go with option B. Customizing the layout just seems like the most practical choice.

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Kanisha

11 months ago

I think User Personas are crucial for understanding our target audience.

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Stevie

11 months ago

Customizing page layouts might also help in increasing engagement by making the portal more user-friendly.

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Kerry

11 months ago

I believe recognizing peers with badges could also boost engagement by creating a sense of community.

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Claudio

11 months ago

I agree with Laurel, personalized branding can make customers feel more connected.

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Marcos

11 months ago

I'm not sure, but I think A might be the best choice. Personalized branding can really make a difference in customer engagement.

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Nikita

10 months ago

E) High-Fidelity Mock-ups are crucial for presenting the final design to stakeholders.

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Ivette

10 months ago

B) Journey Maps help visualize the user's experience and identify pain points.

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Aliza

11 months ago

A) User Personas are definitely important for understanding the target audience.

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