Discuss Salesforce Salesforce Certified Platform User Experience Designer (Plat-UX-101) Exam Topic 3 Question 67

Cloud Kicks wants to drive engagement on its website.

Which two Salesforce features should boost engagement?

Choose 2 answers

AEinstain Bots

BAutomated Invitations

CMyTrailhead

DSalesforce Connect

Suggested Answer: B

A docked prompt is a type of In-App Guidance that can be used to provide contextual help and guidance to the users in the Salesforce app. A docked prompt is a small pop-up window that appears at the bottom of the screen, and can contain text, images, links, or videos. A docked prompt can be triggered by various events, such as opening a page, clicking a button, or completing an action.A docked prompt can also be dismissed by the user, or set to expire after a certain time or date12

A UX Designer can customize the Salesforce Help Menu to meet the request of Cloud Kicks' Sales team by creating a docked prompt based on new feature rollouts. This way, the UX Designer can:

Inform the users about the new features and how they can benefit from them.For example, the UX Designer can create a docked prompt that introduces the new Einstein Opportunity Scoring feature, and explains how it can help the users prioritize their opportunities and close more deals3

Guide the users through the steps and best practices to use the new features.For example, the UX Designer can create a docked prompt that shows the users how to access and configure the new Einstein Opportunity Scoring feature, and how to interpret and act on the scores3

Engage the users and encourage them to explore and adopt the new features.For example, the UX Designer can create a docked prompt that includes a link to a video tutorial, a Trailhead module, or a feedback survey about the new Einstein Opportunity Scoring feature3

Show a site map of all the content: This is not a way to customize the Salesforce Help Menu to meet the request of Cloud Kicks' Sales team, because a site map of all the content is not a type of In-App Guidance, and it does not provide specific and timely help and guidance for the users.A site map of all the content is a visual representation of the structure and hierarchy of a website or app, and it can be useful for planning and designing the user interface, but not for providing In-App Guidance4

Provide links to external resources, such as training videos or a company dictionary: This is not a way to customize the Salesforce Help Menu to meet the request of Cloud Kicks' Sales team, because providing links to external resources is not a type of In-App Guidance, and it does not provide contextual and interactive help and guidance for the users.Providing links to external resources is a way to supplement the Salesforce Help Menu with additional information and resources, but not to create In-App Guidance5

Create In-App Guidance Unit | Salesforce Trailhead

In-App Guidance - Salesforce Help

Create a Docked Prompt for New Feature Rollouts Unit | Salesforce Trailhead

What is a Sitemap? - Interaction Design Foundation

Customize the Help Menu in Lightning Experience - Salesforce Help

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40 comments · newest first

Jettie 11 months ago

Wait, can someone explain how Salesforce Connect fits in here?

Bernadine 11 months ago

Totally agree with Einstein Bots! They’re game changers!

Luz 12 months ago

MyTrailhead? Not sure how that boosts engagement...

Hillary 12 months ago

Automated Invitations are a must for driving traffic!

Frederica 1 year ago

I think Einstein Bots would really help with engagement!

Ahmed 1 year ago

I’m a bit confused about Salesforce Connect. I don’t think it’s directly related to engagement, but I could be wrong.

Linwood 1 year ago

MyTrailhead sounds familiar, but I can't recall how it specifically boosts engagement. I might lean towards Einstein Bots and Automated Invitations.

Stanford 1 year ago

I remember practicing with automated invitations in a similar question. They seem like a good choice for driving engagement too!

Roslyn 1 year ago

I think Einstein Bots could really help with engagement since they can interact with users in real-time. But I'm not sure about the second option.

Sherman 1 year ago

Yep, I agree with Dorothea. Einstain Bots and MyTrailhead are the two features I'd choose for this question.

Dorothea 1 year ago

I think Einstain Bots and MyTrailhead are the way to go here. Those features seem like they could really help drive more engagement on the website.

Lindsey 1 year ago

I'm a bit unsure about this one. Automated Invitations and Salesforce Connect don't seem directly related to website engagement.

Gilma 1 year ago

Okay, let's see. Einstain Bots and MyTrailhead seem like they could be good options to consider.

Brunilda 1 year ago

Hmm, this one seems tricky. I'll need to think carefully about the features that can boost website engagement.

Shaquana 1 year ago

Hmm, I vaguely recall something about consequence analysis being more aligned with qra, but I could be mixing things up.

Ahmed 1 year ago

I bet the Einstain Bots are so smart, they can even recommend the right answer to this question. Time to put my money on A and C!

Edward 1 year ago

Hold up, are we talking about driving engagement or getting people to run away from the website? I'd go with the Einstain Bots and MyTrailhead, personally.

Annett 1 year ago

↳ replying to Edward

Let's focus on Einstain Bots and MyTrailhead to boost engagement.

Adolph 1 year ago

↳ replying to Edward

I think Salesforce Connect might be useful for integrating different systems.

Beatriz 1 year ago

↳ replying to Edward

Automated Invitations could also help bring people in.

Noelia 1 year ago

↳ replying to Edward

I agree, Einstain Bots and MyTrailhead sound like the way to go.

Justine 1 year ago

Salesforce Connect? Is that like a dating app for cloud services? I'm looking to boost website engagement, not my social life.

Joni 1 year ago

↳ replying to Justine

C) MyTrailhead

Michael 1 year ago

↳ replying to Justine

A) Einstain Bots

Margret 2 years ago

Automated Invitations? Sounds like a great way to spam my customers. I'll stick with the more engaging options, thanks.

Jacklyn 1 year ago

↳ replying to Margret

Yeah, I prefer using features like MyTrailhead and Salesforce Connect to drive engagement rather than Automated Invitations.

Miles 1 year ago

↳ replying to Margret

I think MyTrailhead and Salesforce Connect are more interactive and engaging choices compared to Automated Invitations.

Wilbert 1 year ago

↳ replying to Margret

I agree, Automated Invitations can be seen as spammy. MyTrailhead and Salesforce Connect seem like better options.

Tamar 1 year ago

↳ replying to Margret

Salesforce Connect allows for seamless integration with external data sources.

Orville 1 year ago

↳ replying to Margret

MyTrailhead offers interactive learning experiences for customers.

Adolph 1 year ago

↳ replying to Margret

I think MyTrailhead and Salesforce Connect would be better options for engagement.

Mireya 2 years ago

↳ replying to Margret

I agree, Automated Invitations can come off as spammy.

Theodora 2 years ago

I believe Einstain Bots and Salesforce Connect would also be effective in driving engagement.

Miriam 2 years ago

Looks like Einstein Bots and MyTrailhead are the way to go here. Gotta love those AI-powered bots and personalized learning experiences!

Winfred 1 year ago

↳ replying to Miriam

Let's implement them and see the results!

Tomoko 1 year ago

↳ replying to Miriam

Combining both features should really boost engagement on the website.

Hana 1 year ago

↳ replying to Miriam

MyTrailhead is also a great feature for creating personalized learning experiences.

Malika 2 years ago

↳ replying to Miriam

I agree, Einstein Bots can definitely help drive engagement.

Ranee 2 years ago

I agree with Jerry. Automated Invitations can attract users and MyTrailhead can provide interactive learning experiences.

Jerry 2 years ago

I think Automated Invitations and MyTrailhead would boost engagement.

Salesforce Certified Platform User Experience Designer (Plat-UX-101) Exam - Topic 3 Question 67 Discussion