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Salesforce Certified Platform User Experience Designer (Plat-UX-101) Exam - Topic 3 Question 21 Discussion

Posted by Malcolm on May 07, 2022 at 03:20 AM

Following a human-centered design process approach, Cloud Kicks is preparing a user feedback session for an app that is not performance as anticipated.

In which two ways could confirmation bias be avoided?

Choose 2 answers

Suggested Answer: B, C

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11 comments · newest first
JA
Janessa 12 months ago
C is essential for getting diverse insights!
HE
Hester 12 months ago
Wait, can you really avoid bias completely?
TA
Tamar 12 months ago
B seems off, we shouldn't just reinforce assumptions.
LA
Laticia 1 year ago
Totally agree with A, it’s super important!
QU
Quentin 1 year ago
I think A and D are the best options!
TE
Tequila 1 year ago
I vaguely recall a practice question about user interviews, and I think option A could be useful for creating better questionnaires.
SA
Sage 1 year ago
I feel like option B is definitely not a good choice because it reinforces what we already think instead of challenging it.
PA
Pamela 1 year ago
I'm a bit unsure, but I think option D might help too, since reviewing questions could help eliminate assumptions.
BE
Beula 1 year ago
I remember we talked about how important it is to gather diverse perspectives to avoid confirmation bias. So, I think option C makes sense.
RE
Reid 1 year ago
Alright, let's do this. I'll locate the documents, combine them, and make sure the tracked changes are visible. Shouldn't be too tricky.
TH
Thaddeus 1 year ago
Okay, let's see. This looks like a tricky cost accounting question. I'll need to carefully break down the different cost components and determine which ones were controllable by the production manager.
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