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Salesforce Certified Platform User Experience Designer (Plat-UX-101) Exam - Topic 3 Question 21 Discussion

Following a human-centered design process approach, Cloud Kicks is preparing a user feedback session for an app that is not performance as anticipated.In which two ways could confirmation bias be avoided?Choose 2 answers
B) Obtain user feedback to reinforce known assumptions and support design decisions. and C) Diversity feedback by ensuring it features as many unique perspective as possible.
A) Interview users about the intended use of the product to support the questionnaire creation.
D) Review questions to remove assumptions about issues or problem not supported by quantitative data.

Salesforce Certified Platform User Experience Designer (Plat-UX-101) Exam - Topic 3 Question 21 Discussion

Actual exam question for Salesforce's Salesforce Certified Platform User Experience Designer (Plat-UX-101) exam
Question #: 21
Topic #: 3
[All Salesforce Certified Platform User Experience Designer (Plat-UX-101) Questions]

Following a human-centered design process approach, Cloud Kicks is preparing a user feedback session for an app that is not performance as anticipated.

In which two ways could confirmation bias be avoided?

Choose 2 answers

Show Suggested Answer Hide Answer
Suggested Answer: B, C

by Malcolm at May 07, 2022, 03:20 AM

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Janessa
10 months ago
C is essential for getting diverse insights!
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Hester
10 months ago
Wait, can you really avoid bias completely?
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Tamar
10 months ago
B seems off, we shouldn't just reinforce assumptions.
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Laticia
11 months ago
Totally agree with A, it’s super important!
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Quentin
11 months ago
I think A and D are the best options!
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Tequila
11 months ago
I vaguely recall a practice question about user interviews, and I think option A could be useful for creating better questionnaires.
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Sage
11 months ago
I feel like option B is definitely not a good choice because it reinforces what we already think instead of challenging it.
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Pamela
11 months ago
I'm a bit unsure, but I think option D might help too, since reviewing questions could help eliminate assumptions.
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Beula
11 months ago
I remember we talked about how important it is to gather diverse perspectives to avoid confirmation bias. So, I think option C makes sense.
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Reid
11 months ago
Alright, let's do this. I'll locate the documents, combine them, and make sure the tracked changes are visible. Shouldn't be too tricky.
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Thaddeus
11 months ago
Okay, let's see. This looks like a tricky cost accounting question. I'll need to carefully break down the different cost components and determine which ones were controllable by the production manager.
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