Salesforce Certified Platform User Experience Designer (Plat-UX-101) Exam - Topic 3 Question 104 Discussion

Usability testing is a method of evaluating how easy and intuitive a product or service is to use by observing real users performing specific tasks. It can help identify usability issues, user needs, and user satisfaction. A goal of usability testing is to learn about the user's behavior and preferences, such as how they interact with the design, what they expect from the design, what they like or dislike about the design, and what they find confusing or frustrating about the design. By learning about the user's behavior and preferences, the UX designer can gain insights and feedback that can help improve the design and enhance the user experience.Reference:

: User Experience Designer Certification Prep: Module 6: Validate User Interfaces

: What is Usability Testing?