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Salesforce Certified Platform User Experience Designer (Plat-UX-101) Exam - Topic 2 Question 53 Discussion

Posted by Malinda on Mar 10, 2024 at 02:59 PM

A Development team is not valuing the results of a usability testing session.

How should acceptance of the results be increased?

Suggested Answer: B

A docked prompt is a type of In-App Guidance that can be used to provide contextual help and guidance to the users in the Salesforce app. A docked prompt is a small pop-up window that appears at the bottom of the screen, and can contain text, images, links, or videos. A docked prompt can be triggered by various events, such as opening a page, clicking a button, or completing an action.A docked prompt can also be dismissed by the user, or set to expire after a certain time or date12

A UX Designer can customize the Salesforce Help Menu to meet the request of Cloud Kicks' Sales team by creating a docked prompt based on new feature rollouts. This way, the UX Designer can:

Inform the users about the new features and how they can benefit from them.For example, the UX Designer can create a docked prompt that introduces the new Einstein Opportunity Scoring feature, and explains how it can help the users prioritize their opportunities and close more deals3

Guide the users through the steps and best practices to use the new features.For example, the UX Designer can create a docked prompt that shows the users how to access and configure the new Einstein Opportunity Scoring feature, and how to interpret and act on the scores3

Engage the users and encourage them to explore and adopt the new features.For example, the UX Designer can create a docked prompt that includes a link to a video tutorial, a Trailhead module, or a feedback survey about the new Einstein Opportunity Scoring feature3

Show a site map of all the content: This is not a way to customize the Salesforce Help Menu to meet the request of Cloud Kicks' Sales team, because a site map of all the content is not a type of In-App Guidance, and it does not provide specific and timely help and guidance for the users.A site map of all the content is a visual representation of the structure and hierarchy of a website or app, and it can be useful for planning and designing the user interface, but not for providing In-App Guidance4

Provide links to external resources, such as training videos or a company dictionary: This is not a way to customize the Salesforce Help Menu to meet the request of Cloud Kicks' Sales team, because providing links to external resources is not a type of In-App Guidance, and it does not provide contextual and interactive help and guidance for the users.Providing links to external resources is a way to supplement the Salesforce Help Menu with additional information and resources, but not to create In-App Guidance5


Create In-App Guidance Unit | Salesforce Trailhead

In-App Guidance - Salesforce Help

Create a Docked Prompt for New Feature Rollouts Unit | Salesforce Trailhead

What is a Sitemap? - Interaction Design Foundation

Customize the Help Menu in Lightning Experience - Salesforce Help

Get Premium Salesforce Certified Platform User Experience Designer (Plat-UX-101) Questions as Interactive Web-Based Practice Test or PDF Real Exam Format Detailed Explanations Instant Access Get Your Practice Test
36 comments · newest first
JE
Jeff 11 months ago
Wait, why wouldn't they value usability testing? That's surprising!
LE
Lemuel 11 months ago
C? Not sure if that helps with usability results directly.
JO
Johnna 12 months ago
D could be a game changer! Prototypes can really show the potential.
GU
Gussie 12 months ago
A is useful, but will they actually read the articles?
BR
Brett 1 year ago
B sounds like a great idea! Seeing it firsthand can change perspectives.
OM
Omer 1 year ago
Observing usability sessions seems like a solid option, but I wonder if script testing could also help them understand the findings better.
GO
Goldie 1 year ago
I practiced a similar question where creating a new prototype was suggested, but I'm not convinced that's the best approach here.
JO
Josefa 1 year ago
I'm not entirely sure, but I think including links to best practice articles might not be enough to convince the team.
LA
Lamar 1 year ago
I remember discussing how inviting team members to observe usability sessions can really help them see the issues firsthand.
WI
Willetta 1 year ago
This is a tough one, but I think option A is the way to go. Providing links to best practice articles for each finding could really help the team understand the importance of the usability testing and why they should take it seriously.
NO
Norah 1 year ago
I'd go with option D - creating a new prototype to demonstrate the improvements. That seems like a concrete way to show the team the value of the usability testing and get them on board.
DA
Dalene 1 year ago
I'm a bit confused by this question. What exactly do they mean by "acceptance of the results"? Is it about getting the team to actually use the findings, or just to acknowledge them?
RE
Remona 1 year ago
Okay, let's see here. I'm leaning towards option B - inviting the team to observe the usability sessions. That seems like a good way to get them more engaged and invested in the results.
SO
Sommer 1 year ago
Hmm, this is a tricky one. I think I'll need to really think through the different options and consider the pros and cons of each approach.
DE
Denny 1 year ago
I'm not totally sure about the requirements for an executor. I'll have to double-check that detail before selecting my answer.
QU
Quinn 1 year ago
I think the problem with sticky clients is linked to how they maintain their connection, so maybe optimized roaming?
BR
Brinda 1 year ago
Hmm, I'm not totally sure about this one. I'll have to think it through carefully and review my notes on the side effects of these different anti-epileptic medications.
CO
Colby 1 year ago
Usability testing? More like 'how many times can we make the user click before they throw their computer out the window' testing.
AN
Angelo 2 years ago
Maybe the development team is just too busy playing Tetris to care about usability. Just throw some loot boxes in there, that'll fix it!
TI
Tiara 1 year ago
↳ replying to Angelo
C) The Development team can perform script testing.
CA
Carmela 1 year ago
↳ replying to Angelo
B) Invite team members to observe usability sessions.
HU
Hubert 1 year ago
↳ replying to Angelo
A) Include links to best practice articles for each finding.
OL
Oliva 1 year ago
↳ replying to Angelo
C: D) Create a new prototype to demonstrate improvement.
RE
Remona 1 year ago
↳ replying to Angelo
B: That's a good idea. It might help them understand the importance of usability testing.
DA
Darell 1 year ago
↳ replying to Angelo
A: B) Invite team members to observe usability sessions.
KA
Kaycee 2 years ago
Linking to best practice articles? That's like giving them homework. Let's keep it interactive and engaging!
CR
Cristal 2 years ago
A new prototype is a great idea! Visuals speak louder than words, and the team will be able to see the improvements.
SH
Shad 2 years ago
I'm not sure script testing is the answer here. The development team needs to actually see the usability issues in action.
HA
Halina 2 years ago
Option B is the way to go! Observing the sessions first-hand will really help the team understand the user's struggles.
XO
Xochitl 1 year ago
↳ replying to Halina
Team members observing the sessions can lead to better acceptance of the findings.
NI
Nickole 1 year ago
↳ replying to Halina
It will help them understand the importance of the usability testing results.
EL
Elly 1 year ago
↳ replying to Halina
I agree, it's important for the team to see the user's struggles firsthand.
AN
Andrew 2 years ago
↳ replying to Halina
Observing the sessions will provide valuable insights.
CH
Chanel 2 years ago
Creating a new prototype to demonstrate improvement could also show the team the value of the usability testing.
KI
Kimberlie 2 years ago
I agree with Ellsworth. It can help the team understand the importance of the results.
EL
Ellsworth 2 years ago
I think inviting team members to observe usability sessions is a good idea.
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